Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

3 Posts

08-31-2018

IN

4 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎08-31-2018
  • Location: IN
  • Views: 41
  • Message 21 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-06, 15:40 PM
I am also facing the same issue of low volume of speaker, missing calls because of low volume. Have purchased Moto G6 just 15 days back and since last week the volume has automatically decreased to more than half of the original sound
Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 22 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-07, 12:54 PM

 wrote:
I am also facing the same issue of low volume of speaker, missing calls because of low volume. Have purchased Moto G6 just 15 days back and since last week the volume has automatically decreased to more than half of the original sound

Hi RakeshMN,

 

If you have tried all the troubleshooting steps and if you are still experiencing this issue, and if this is really affecting your daily use -- 

then the next option would be service/repair/replacement.

 

Regards,
Swaraj

Moto support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

3 Posts

08-31-2018

IN

4 Signins

41 Page Views

  • Posts: 3
  • Registered: ‎08-31-2018
  • Location: IN
  • Views: 41
  • Message 23 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-07, 13:47 PM
What is the procedure for replacement ?
Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 24 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-12, 12:17 PM

Hi RakeshMN,

 

You can write to us at apsocial@motorola.com and share us your contact details for us further assist you. You can also submit your device at the nearest service center and share us the 'Job sheet' at the requested email address for us further look into this.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

09-17-2018

IN

1 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎09-17-2018
  • Location: IN
  • Views: 14
  • Message 25 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-17, 7:50 AM

Yes even I'm facing the same issues. 

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 26 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-09-17, 9:18 AM

 wrote:

Yes even I'm facing the same issues. 


Hello Sree_101,

 

Thank you for writing to us, just to narrow down -- could you let us know when did you start noticing the issue? Can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if you are still facing the same?

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

10-08-2018

AU

8 Signins

83 Page Views

  • Posts: 6
  • Registered: ‎10-08-2018
  • Location: AU
  • Views: 83
  • Message 27 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-08, 12:45 PM

My Moto G play has had an extremely low volume, both ring and phone speaker, since I purchased it just over a week ago.

I have tryed the safe mode process and the hearing aid setting, with no change.

It is going back to the shop next week.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 28 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-09, 16:57 PM

 wrote:

My Moto G play has had an extremely low volume, both ring and phone speaker, since I purchased it just over a week ago.

I have tryed the safe mode process and the hearing aid setting, with no change.

It is going back to the shop next week.


Hi MotoG6play2,

 

Sorry to hear that, could you share us the screenshot of the volume slider? We would like to take a look. Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

10-08-2018

AU

8 Signins

83 Page Views

  • Posts: 6
  • Registered: ‎10-08-2018
  • Location: AU
  • Views: 83
  • Message 29 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-13, 1:18 AM

thankyou for your promt reply.

How do I take a screen shot?

where do I find the IMEI No.?

Thanks

Rod

Reply
Options

6 Posts

10-08-2018

AU

8 Signins

83 Page Views

  • Posts: 6
  • Registered: ‎10-08-2018
  • Location: AU
  • Views: 83
  • Message 30 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-13, 1:55 AM

Edited: IMEI for privacy. 

 

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete