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10-08-2018

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-13, 2:01 AM

 

 

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-19, 0:27 AM
Has any progress been made in fixing the lack of volume issue?
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10-21-2018

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-21, 5:50 AM
Shame on you MOTO/Lenovo, this is a hardware problem that should have never happened.
You will lose your kiya customers.....
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12-04-2017

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-24, 9:33 AM

 wrote:
Has any progress been made in fixing the lack of volume issue?

Hi,

 

Sorry about the delay in response, thank you for sharing us the screenshot and IMEI. Just to confirm, even if your volume slider is at maximum are you are still facing the low volume all together? Does this happens on all platforms like music/media/calls etc...

 

Have we already tested in 'Moto Help' app > speaker > do you notice the low volume there? If yes, and the issue persists—then the next option would be to have your device sent for service/exchange as they should be able to diagnose your device and assist you accordingly. 

 

Regards,

Swaraj

Moto Support

 

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-24, 9:46 AM

 wrote:
Shame on you MOTO/Lenovo, this is a hardware problem that should have never happened.
You will lose your kiya customers.....

Hi RishabhThakur06,


Sorry to learn about the ongoing trouble you are facing with your audio issues with your device. Strange that it was working fine and started after a few months. As you have already tested in safe mode and performed Factory Data Reset with no avail. Could you confirm if you performed Factory Data Reset without restoring any apps to see if that helps? If not, our best advice would be to have your device submitted to the nearest service center so that the same can be diagnosed and assist you accordingly. 


Regards,

Swaraj

Moto support

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-26, 23:02 PM
Hello Swaraj, Thank you for support.
I went into Moto Help/apps, but there is not a selection for speakers.
The volume is low across all platforms.
For a example of what the volume level should be, check a Nokia 6.1
I will not be doing any more tests or reports as this should be a simple system update. When that is done, please let me know. In the meantime I will use the Nokia.
Thanks, Rod
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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-10-30, 12:09 PM

 wrote:
Hello Swaraj, Thank you for support.
I went into Moto Help/apps, but there is not a selection for speakers.
The volume is low across all platforms.
For a example of what the volume level should be, check a Nokia 6.1
I will not be doing any more tests or reports as this should be a simple system update. When that is done, please let me know. In the meantime I will use the Nokia.
Thanks, Rod

Thank you for your feedback, will pass your feedback along.

 

 

-Swaraj

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1 Posts

12-23-2018

US

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-12-23, 6:11 AM
Hello.
I started experiencing the same issues today,. I've had my phone about 4 -5 months now . I have done all the troubleshooting as well. Who can we contact for further help?
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5988 Posts

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-12-24, 16:59 PM

 wrote:
Hello.
I started experiencing the same issues today,. I've had my phone about 4 -5 months now . I have done all the troubleshooting as well. Who can we contact for further help?

Hi subspeciez,

 

Thanks for posting, could be more specific? Is this the first time you are noticing this? Just have your device force restarted and observe. Let us know if you are able to replicate this in Safe Mode


Regards,

Swaraj

Moto Support

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2 Posts

12-30-2018

IN

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Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-12-30, 16:47 PM
Hi,I too have same problem of incoming call vol is too low to hear .the vol key is at max but still there is very low tone ,even in voice call also,I am not able to hear the voice anywhere except in silent rooms.the alarm tone is also down .what is happening with Moto . kindly provide me solutions,I have already tried safe mode nothing is happening .this problem started happening after I installed last software update.i don't know whether it is due to the update or not.but I know I am suffering a lot because of this problem.please help @agent_swaraj
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