Motorola Community

Moto G PhonesMoto G6 FamilyMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

2 Posts

12-30-2018

IN

3 Signins

42 Page Views

  • Posts: 2
  • Registered: ‎12-30-2018
  • Location: IN
  • Views: 42
  • Message 41 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2018-12-30, 17:01 PM

Hi swaraj ,I too have that same problem . incoming call volume too low to hear anywhere except in silent rooms.even in audio call ,the voice is not much .alarm tone are also down,tried safe mode still not solved.this problem started after Installing the last software update.kindly hep this is my 3rd Moto phone I am happy, but this time am getting problem picking up phone calls ,while talking audio too low. Don't make me regret buying moto.

Thank you

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 42 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2019-01-02, 13:38 PM

 wrote:

Hi swaraj ,I too have that same problem . incoming call volume too low to hear anywhere except in silent rooms.even in audio call ,the voice is not much .alarm tone are also down,tried safe mode still not solved.this problem started after Installing the last software update.kindly hep this is my 3rd Moto phone I am happy, but this time am getting problem picking up phone calls ,while talking audio too low. Don't make me regret buying moto.

Thank you


Hi Sidm319,

 

Thank you for bringing this to our attention. This is unusual, just to narrow down—as you have mentioned, you noticed this happened after the latest update—was it right after you updated your device, you noticed lower volume issue?

 

Is this intermittent? If you have already tried all the troubleshooting steps with no avail. Our next suggestion would be to perform Factory Data Reset without restoring any apps and start fresh. If the issue still persits— we might need Bug Reports so we can escalate this further.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

1 Posts

02-28-2019

DE

1 Signins

26 Page Views

  • Posts: 1
  • Registered: ‎02-28-2019
  • Location: DE
  • Views: 26
  • Message 43 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2019-02-28, 7:32 AM

Same problem here: when playing media or a call through the speaker the volume starts high for about 1-2 seconds, then lowers to a point where it is no longer usable. The media and call volume sliders are at their maximum levels.

 

This is a big problem, because it prevents me from making calls, watching movies, etc when using the speaker. I bought my phone in the Summer of 2018 and it did not have this problem. The problem appeared just recently (I just noticed about 2 weeks ago). I assume therefore that it must be due to an update.

 

My G6 is running Android 8.0.0, Build OPSS27.82-87-8, security patch level January 1, 2019.

 

Please fix, this is very annoying.

Reply
Options

1 Posts

09-16-2016

US

3 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎09-16-2016
  • Location: US
  • Views: 14
  • Message 44 of 85

Re: Moto G6 Audio volume automatically lowers./Speaker & Incoming Ringer very low volume

2019-03-01, 20:33 PM

I see that this problem has been going on for some time. I sure hope Lenovo/Motorola will fix it. I guess I'll put bad reviews on the phone in a couple of weeks if it doesn't get better. I've found, since buying my phone a month ago, that frequently, and seemingly randomly, my ringer and/or media volumes will be down low. I imagine it could be related to playing videos, as others have found. I put a case on the phone that makes it hard to push the buttons because I thought maybe they were getting touched too much in my purse, but that didn't help, although it did help stop my phone from randomly powering off.

Please make an update to correct this annoying problem. There's no use in having a phone if I can't hear it ring.

Reply
Options

2 Posts

03-18-2019

IN

7 Signins

97 Page Views

  • Posts: 2
  • Registered: ‎03-18-2019
  • Location: IN
  • Views: 97
  • Message 45 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-18, 13:13 PM

My Moto g6 speakers were perfect before the update.

Now, after the update, the sound quality is now very poor.

I can barely hear the ringtone.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 46 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-19, 12:01 PM

 wrote:

My Moto g6 speakers were perfect before the update.

Now, after the update, the sound quality is now very poor.

I can barely hear the ringtone.


Hi Abhishek_Gakhar,

 

Thanks for reporting, this is strange. Is this just the ringtone? Have you tested with the music files—if yes, how does that go? Just to better understand—is the volume low to be heard? Could you help us with a small video showing what you see/hear? We would like to take a look.

 

Do let us know if you have any questions?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

2 Posts

03-20-2019

IN

3 Signins

51 Page Views

  • Posts: 2
  • Registered: ‎03-20-2019
  • Location: IN
  • Views: 51
  • Message 47 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-20, 12:33 PM

Please bring back the old Dolby atom, after the Pie update the sound is bearly audible. Already the phone has nothing and you are now taking that only and only good sounding character of the phone.

Reply
Options

1 Posts

03-21-2019

IN

2 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎03-21-2019
  • Location: IN
  • Views: 16
  • Message 48 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-21, 4:51 AM

Same issue i am facing, this update made my phone audio quality worst. The only thing I love about moto is now not present in it ,very disaapointing.

Reply
Options

2 Posts

03-18-2019

IN

7 Signins

97 Page Views

  • Posts: 2
  • Registered: ‎03-18-2019
  • Location: IN
  • Views: 97
  • Message 49 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-25, 4:11 AM

Hi Swaraj, 

I tried playing many music/video files and every file has a very low quality. I am pretty sure that there is something wrong happened with the speakers after the Android 9 update.

Reply
Options

28 Posts

02-02-2018

IT

52 Signins

361 Page Views

  • Posts: 28
  • Registered: ‎02-02-2018
  • Location: IT
  • Views: 361
  • Message 50 of 85

Re: Moto g6 audio quality degraded after Android 9 update

2019-03-25, 18:50 PM

Hello. It is true, there is something brong in the update, because the audio quality is now poor on MOTO G6 PLUS after android Pie update. Not solved with the last update which brings the last security patches. In particular:

 - Much Lower max volume

 - Lower clarity of the sound

 - Crappy distorted audio when at maximum volume (and this is very bad, since it was perfect with android 8)

I think that this is a huge issue that must be solved very soon, otherwise I'll ask for a refund and change smartphone. I hope it will be solved soon.

 

PS: I tried everything, also the factory reset. It's a problem introduced by the update, 100% guaranteed.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete