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3 Posts

03-14-2019

Albania

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Moto g6 lagging

2019-03-14, 23:21 PM

I purchased a moto g6 in september 2018. Until a week ago it was working great. For the last 5 to 6 days it has been lagging a lot. Switching between applications or typing causes the screen to almost freeze. Battery also seems to last slightly less. I haven't done any installation lately and I don't do anything fishy with my phone. I don't keep games or any heavy apps. Storage is more than 50% free. I did a restart after clearing up the cache or data of most apps. Current OS is android 8.0.0.

 

What steps do I take to troubleshoot this problem? I would rather not do a factory reset unless there are reasons to believe this is necessary.

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12372 Posts

02-02-2016

United States of America

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Re: Moto g6 lagging

2019-03-14, 23:24 PM

Have you tried running the phone in safe mode?  If it doesn't lag in safe mode, it's your apps causing the problem.  Did you recently install something processor-heavy?

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3 Posts

03-14-2019

Albania

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Re: Moto g6 lagging

2019-03-14, 23:26 PM

Like I mentioned above, I haven't done any installation recently and I keep lightweight apps installed. I haven't tried running it in safe mode

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14293 Posts

03-05-2018

United States of America

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Re: Moto g6 lagging

2019-03-19, 16:34 PM

Hi jaxgrl,

 

Please try booting the phone in safe mode observe and see if it will happen there. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let us know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 



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14 Posts

07-14-2014

United States of America

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Re: Moto g6 lagging

2019-08-01, 5:12 AM
Hi I'm having the same issue. When I type on my keyboard or try swiping to unlock my device it takes about 5 or 6 times before it will unlock or scroll down or even type right now. I have rebooted my phone into safe mode and it still does it. I have had my phone for almost 2 years now and this started out of the box. I couldnt take it back to the store and I have not been able to find a solution. PLEASE HELP!!!
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14293 Posts

03-05-2018

United States of America

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Re: Moto g6 lagging

2019-08-05, 13:49 PM

Hi Chicagoman88,

 

 

Thanks for the post. Appreciate the steps you've tried. Apology for the inconvenience, however, there will be improvements in the future update. 

 

Best regards,
Rich
Motorola-Lenovo Support



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14 Posts

07-14-2014

United States of America

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Re: Moto g6 lagging

2019-08-06, 15:00 PM

Ok but isn't it up to my carrier to release updates? I haven't even gotten Android 9.0 yet. 

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14293 Posts

03-05-2018

United States of America

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Re: Moto g6 lagging

2019-08-07, 20:11 PM

Yes, the carrier has to do with the update patches. Can you please update your profile with current phone, carrier and serial number -- this will help me check your current software build.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola-Lenovo Support



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