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6 Posts

06-17-2021

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-17, 20:04 PM

Need to keep this alive. The fix did not work for me.

 

The "Secure Startup" feature simply disappeared from my start up sequence a few months ago, so the above fix seemed to reveal a problem. Now I have the Secure Startup back, but Storage still fails to render as it spins away.

 

Hello Moto?

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4519 Posts

03-11-2019

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-18, 19:03 PM

@ donutrun wrote:

Need to keep this alive. The fix did not work for me.

 

The "Secure Startup" feature simply disappeared from my start up sequence a few months ago, so the above fix seemed to reveal a problem. Now I have the Secure Startup back, but Storage still fails to render as it spins away.

 

Hello Moto?

 

Aside from the Secure Startup, what troubleshooting steps have you done? We recommend to follow the troubleshooting steps provided on the previous messages such as Safe mode or factory data reset. Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support



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6 Posts

06-17-2021

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-19, 5:21 AM

[G6, Android 9, 32GB, no SD card, 76% used storage (7.79G free)]

Zeke,

Thanks for your response.

 

And finally success--- sort of--- and then some discoveries that added their own confusion.

What didn't work:

1. Clearing the cache of many frequently used and backbone apps

2. The forum's Secure Storage tweak

3. Clearing cache using Norton Clean

4. Deleting several GB of data

5. The forum's Safe Mode instructions

6. And, while still in Safe Mode, the forum's Airplane Mode tweak

 

What did work:

While in Safe Mode, cleared cache from nearly all backbone and other frequently used apps. Storage then worked!

 

What's not working:

Storage didn't work again after rebooting (not Safe Mode). And after rebooting, all my Widgets had disappeared.

Apparently one of those apps' cache caused the problem?

 

So, I started over, returning to Safe Mode (where storage was not working either).

Discovery 1: The Camera app

In Safe Mode, I deleted cache for one app at a time as I retried displaying Storage each time.

Each time, Storage failed... until after I deleted cache from Camera. Storage worked after deleting Camera's cache.

 

Discovery 2: Widget trigger

a. I rebooted normally (not Safe Mode). Re-created my widgets. Tested Storage, and it had stopped working again.

b. I returned to Safe Mode, deleted cache only from Camera, and Storage returned. Strangely _this time(!)_ after rebooting (out of Safe Mode), Storage still worked -- until after a recreated one widget when it again failed. No Storage!

 

Discovery 3:

a. Without returning to Safe Mode, I deleted Camera's cache. My widgets disappeared again and Storage was working again. I added one widget--from a different app this time--and Storage was still working. I monitored Storage screen without changing anything for about 30minutes. Storage remained stable.

b. I added another widget from the same (email) app. Storage continued to display as I monitored for 15minutes.

c. I added a widget from a third app and Storage continued to remain stable. The time required to render the Storage screen's info was up to 10seconds after 45minutes.

 

I repeated Discovery 3a. I recreated all my widgets and Storage still displayed! Monitored for a couple hours. Storage screen continues to render anywhere between instantly and 20 seconds.

 

Rebooted. Storage rendered in 3minutes.

 

Can't imagine what happened/is happening. Seems an unstable bug of some sort that can be recreated,... except when it can't.

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6 Posts

06-17-2021

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-21, 1:10 AM

Update (2 days later):

Storage spins for >2hours. Never renders.

 

So here we go:

1. Cleared Camera cache.

Repeated. Ditto after 10min.

Rebooted. Repeated. Ditto.

 

2. Rebooted into Safe Mode.

Storage doesn't render.

Cleared Camera cache.

Storage rendered after 5Minutes !

 

3. Rebooted (not Safe Mode).

Widgets disappeared again.

Storage renders instantly.

Added 1 email widget, Storage rendered instantly.

Added remaining widgets, Storage rendered instantly.

 

Only configuration change was one app added earlier today. Phone has been lightly used otherwise.

 

 

 

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6 Posts

06-17-2021

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-21, 6:44 AM

Final update:

2hours after I posted the previous update, the Storage screen took 56minutes to render.

 

Time to give this up, Zeke, unless you have another question.

 

 

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89 Posts

08-26-2019

Australia

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Re:Moto g6 play Internal Storage Issue

2021-06-21, 8:40 AM
Got to admire your persistence with this!
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14293 Posts

03-05-2018

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-21, 14:53 PM

Hi donutrun

 

I appreciate the things you've tried. At this point, I suggest doing factory data reset without restore. Backup important files/apps, so you won't lose them. 

 

Settings > System > Advanced > Reset Options > Factory Data Reset

 

Best regards,
Rich
Motorola-Lenovo Support



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89 Posts

08-26-2019

Australia

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Re:Moto g6 play Internal Storage Issue

2021-06-22, 4:23 AM

I really wouldn't bother, @donotrun - the same thing will only happen again. You've already gone above and beyond what anyone else would do for a phone that is no longer receiving any updates (including bug fixes). The time has come to, as they say, give up. Motorola certainly has.

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5 Posts

08-07-2018

United Kingdom of Great Britain and Northern Ireland

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Re:Moto g6 play Internal Storage Issue

2021-06-22, 6:03 AM
Yep. Totally agree. When this phone finally gives up the ghost, I will be going back to Samsung.
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3 Posts

08-14-2019

United States of America

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Re:Moto g6 play Internal Storage Issue

2021-06-22, 11:07 AM

I totally agree! He has went totally above and beyond! Moto is just not interested. It's a big problem for a lot of people. 

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