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Moto g6 play multiple bugs after security update

2020-01-31, 23:12 PM

After doing the last update that were available to Moto g6 play, my phone started to fail on various things:

-If I turn off WiFi, it won't turn on so I have to restart my phone

-Multiple apps just stop working, even background ones, so some notifications jump in the screen

-I can't watch videos on YouTube because the screen is just black and that's it, no solution

-Apps like phone or contacts don't work after various attepms to open it

 

Please help me :(

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Re: Moto g6 play multiple bugs after security update

2020-02-03, 5:18 AM

 wrote:

After doing the last update that were available to Moto g6 play, my phone started to fail on various things:

-If I turn off WiFi, it won't turn on so I have to restart my phone

-Multiple apps just stop working, even background ones, so some notifications jump in the screen

-I can't watch videos on YouTube because the screen is just black and that's it, no solution

-Apps like phone or contacts don't work after various attepms to open it

 

Please help me :(


Hi D_avid,

 

Sorry to know about this and thanks for reporting! Could you perform Clear Cache in your device and check the device in Safe Mode? Go to Settings > Apps & notifications > App Info > select the app > Storage > Clear Cache > restart the device > cehck in Safe Mode. Just to make sure if a third party application is the cause of a software issue. Let me know how it goes.

 

Regards,

Suman

 



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Re: Moto g6 play multiple bugs after security update

2020-02-12, 17:23 PM
Me too
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Re: Moto g6 play multiple bugs after security update

2020-02-13, 4:32 AM

 wrote:
Me too

Hi January1,

 

Thanks for posting! Have you tried any troubleshooting steps? Kindly let me know.

 

Regards,

Suman



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Re: Moto g6 play multiple bugs after security update

2020-02-13, 4:48 AM
No I haven't had help yet idk what to do this is so frustrating !!
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Re: Moto g6 play multiple bugs after security update

2020-02-13, 6:54 AM

 wrote:
No I haven't had help yet idk what to do this is so frustrating !!

Hi January1,

 

I have responded to your private message.

 

Regards,

Suman



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Re: Moto g6 play multiple bugs after security update

2020-02-13, 17:47 PM

Thank you a lt for your help.

 

Sorry for not answering faster, but i didn't notice about your reply.

 

I did the process you suggested to me and nothing changed at all, so it wasn't a third party app, i'm pretty sure it was the update, taking into account that i didn't downloaded any app after the update.

 

I solved it by a factory reset. It was a solution, anyways kind of annoying, because I just had to reinstall a lot of apps and stuff.

 

Thanks for your help, appreciate it.

 

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Re: Moto g6 play multiple bugs after security update

2020-02-14, 4:39 AM

 wrote:

Thank you a lt for your help.

 

Sorry for not answering faster, but i didn't notice about your reply.

 

I did the process you suggested to me and nothing changed at all, so it wasn't a third party app, i'm pretty sure it was the update, taking into account that i didn't downloaded any app after the update.

 

I solved it by a factory reset. It was a solution, anyways kind of annoying, because I just had to reinstall a lot of apps and stuff.

 

Thanks for your help, appreciate it.

 


Hi D_avid,

 

Glad to know your device is working fine now :cathappy:

 

Regards,

Suman



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