Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 1 of 22

Moto g6 plus and Samsung galaxy wach

2019-05-31, 2:16 AM

Hi 

 

On incomming call on galaxy wach dont show the name, its show an error [invalid utf-8].

 

and all happened after upgrade to android 9 before working fine.

 

And its seem its frome phone becose ther is 2 topics on samsung forum and only 2 phone model people ar talking moto g6 and some nokia

 

https://us.community.samsung.com/t5/Galaxy-Watch/Galaxy-Watch-quot-Invalid-utf-error-8-quot/td-p/472289


https://us.community.samsung.com/t5/Gear-and-Gear-Fit/gear-s3-invalid-utf-8-error/td-p/455087

 

My mobile is Moto g6 plus xt1926-3

 

Wach is Samsung galaxy wach 

 

 

Thank you

Solved! See the solution
Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 2 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-05-31, 14:34 PM

Hi Deviance,

 

It looks like Samsung is recommending repair on the watch for this issue, click here to know more.

 

We can still try a few steps below to see if that helps;

 

1. Uninstall Galaxy Wearable App
2. Uninstall plugins
3. Restart Phone
4. Reinstall Galaxy Wearable
5. Reset Watch
6. Pair with the phone again
7. Regive all permissions on resync

 

Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 3 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-02, 7:51 AM

Hi 

 

invalid utf-8 its a more than a bad setup on 1 off device, its more like a file from mobile or wach have a non utf 8 character or somthing.

 

I try like you tell and still nothing, i try reset both, i remuve whats up, disable duo and remuve google account so no phone number was in my phone or watch and still same error.

 

When i start this topic i was thinking maybe somoane check frome you guis haw info about who is calling its send thru bluetooth and if somthing rong there. I just say... i dont know nothing about that.

 

I say that becose before upgrade to android 9 work.

 

Thank you for try help and your replay.

 

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 4 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-04, 14:21 PM

 wrote:

Hi 

 

invalid utf-8 its a more than a bad setup on 1 off device, its more like a file from mobile or wach have a non utf 8 character or somthing.

 

I try like you tell and still nothing, i try reset both, i remuve whats up, disable duo and remuve google account so no phone number was in my phone or watch and still same error.

 

When i start this topic i was thinking maybe somoane check frome you guis haw info about who is calling its send thru bluetooth and if somthing rong there. I just say... i dont know nothing about that.

 

I say that becose before upgrade to android 9 work.

 

Thank you for try help and your replay.

 


Thanks for reverting, we can still look into this if you would like. We would need a Bug Report for further investigation. But as suggested, it sounds more like the watch/Samsung. See if you can get in touch with the support team to see if that helps.

 

Here is how to capture the Bug Report;

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]

2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 5 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-05, 15:03 PM
Hi

On incomming call on galaxy wach dont show the name, its show an error [invalid utf-8]

https://drive.google.com/file/d/1-4gwPrHbPJpiCBGjChAwfUEfLgTrCJbR/view?usp=sharing

Time 05:06:2019 18:00

Thank you
Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 6 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-05, 15:07 PM

I will go (i hope tomorrow) to locall samsung service.

 

I will tell here haw that work.

 

 

Thank you for try fix this.

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 7 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-06, 13:26 PM

 wrote:

I will go (i hope tomorrow) to locall samsung service.

 

I will tell here haw that work.

 

 

Thank you for try fix this.


Thank you for the Bug Report, we have shared with our engineer team for further investigation. Will keep you posted once we hear back. In the meantime, as suggested —please get in touch with Samsung support and let us know how it goes?


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 8 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-14, 10:34 AM

Hi

 

I just recive security update and you guys fix the problem.

 

 

Thank you!

0 person found this solution to be helpful.

This helped me too

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 9 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-14, 11:18 AM

 wrote:

Hi

 

I just recive security update and you guys fix the problem.

 

 

Thank you!


Great, thanks. Glad to hear that! 

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

5 Posts

06-15-2019

BG

6 Signins

64 Page Views

  • Posts: 5
  • Registered: ‎06-15-2019
  • Location: BG
  • Views: 64
  • Message 10 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-15, 16:08 PM

Hi guys,

can you help me with this ? Today I bought Samsung Galaxy Watch and have the same problem ! I have Moto G6 plus too. Can I recieve that update too? btw i have reset the phone to factory default but nothing changed!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save