Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

5 Posts

06-15-2019

BG

6 Signins

64 Page Views

  • Posts: 5
  • Registered: ‎06-15-2019
  • Location: BG
  • Views: 64
  • Message 11 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-15, 16:43 PM

Hi,

Is this update official or just especially for resolving the problem ? 

Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 12 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-19, 11:04 AM

Hi 

 

 

Yes, my mistake i was wrong still not working.

 

I disable phone function from bluetooth and i receive security 1 may 2019 and working like that but you cant answer frome wach.

 

I was on samsung and lost a lot of time. They show me with 3 different mobiles phone with android 9 and working all fine.

 

Its like i was thinking is to much moto g6 + on internet with this problem. 

 

 

Thank you

Reply
Options

5988 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5988
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 13 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-19, 11:53 AM

Hi Vic5388,

 

Please contact Samsung support with regard to this for further assistance.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

5 Posts

06-15-2019

BG

6 Signins

64 Page Views

  • Posts: 5
  • Registered: ‎06-15-2019
  • Location: BG
  • Views: 64
  • Message 14 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-20, 12:54 PM

Hi again,

so i did several things to ensure that the problem is not with the watch ! I talk to Samsung customer service to explain the problem, and they told me that there isn't registered that king of problem. So, i decided to try something different. My dauther has Motorola One, bought 3 days ago.It has the same security update like mine from 1 May 2019,but different build.So I installed the Samsung Wareable software to her phone to try if the error will appear or not ! And guessed what - no problem at all ! When there is a call from somebody it appeared on the watch with name , not with UTF-8 error ! So i delete any contacts i have from Google Contacts, but before that I export them and make the file with UTF-8 encoding. After that I make a call to my phone to check if the watch will show the number, but it showed the same error ! 

And now i wonder what to do ? Any help will apreciate :) 

P.S. I called Motorola Customer Service here in Bulgaria, but nothing help at all ! I'm so disappointed !

Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 15 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-20, 15:17 PM
Yeah you losing your time, i did all even with no contacts same. I export contacts and edit with notepad ++ and save utf-8 and so on.. Samsung test with different phones and working fine, i test with samsung j4+ and xiaomi a1 same working fine. The only way on g6+ to show name its to disable calls from bluetooth/galaxy watch but after you cat use watch to answer call or use like an handsfree.
Reply
Options

5 Posts

06-15-2019

BG

6 Signins

64 Page Views

  • Posts: 5
  • Registered: ‎06-15-2019
  • Location: BG
  • Views: 64
  • Message 16 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-20, 18:30 PM

Yeah,

when turn off the calls, it shows the name of the caller. So the problem looks like with Moto G6+ bluetooth connectivity !

Question to support team: Is it any way to deal with it ! 

Reply
Options

1 Posts

06-21-2019

DE

5 Signins

31 Page Views

  • Posts: 1
  • Registered: ‎06-21-2019
  • Location: DE
  • Views: 31
  • Message 17 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-21, 13:12 PM

I have the same problem ! I have Moto G6 plus too  and UTF 8  problem, There are suggestions? How long do we have to wait and whether the plan is to solve this problem or better change the phone ?

Reply
Options

5 Posts

06-15-2019

BG

6 Signins

64 Page Views

  • Posts: 5
  • Registered: ‎06-15-2019
  • Location: BG
  • Views: 64
  • Message 18 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-06-21, 13:14 PM

You are right , but that don't work for me :) I bought this phone 6 months ago...

Reply
Options

1 Posts

08-27-2019

PL

1 Signins

14 Page Views

  • Posts: 1
  • Registered: ‎08-27-2019
  • Location: PL
  • Views: 14
  • Message 19 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-08-27, 7:00 AM

Hello Agent_Swaraj

 

This issue is bigger than to contact samsung support. I've recently discover that also my bluetooth devices in my cars (Kia and Citroen) show "Unknown" instead of the name of contact that's calling. Also there is just few models of phones that has this issue with samsung watch (Moto G6, G7, some Nokia, some Asus and that's all).

I'm also sure that I haven't problems with this before updating to Android 9. I've got also a security update form July 2019 and the problem still exist.

Reply
Options

8 Posts

05-31-2019

RO

39 Signins

237 Page Views

  • Posts: 8
  • Registered: ‎05-31-2019
  • Location: RO
  • Views: 237
  • Message 20 of 22

Re: Moto g6 plus and Samsung galaxy wach

2019-08-27, 14:29 PM
Or at least a way to return phone
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save