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9 Posts

12-13-2017

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Moto g6 plus gap at bottom

2018-05-17, 15:55 PM

Hi anyone else noticed gap at bottom of g6 plus returned two to carphoneware house in UK ,small gap at bottom showing four small cutt outs .

 

<edited to make title more descriptive>

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5405 Posts

07-12-2014

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Re: Moto g6 plus gap at bottom

2018-05-17, 17:41 PM

Hello Nick900,

 

We'd like to see what you are actually seeing. Can you share a picture of the phone showing the gaps?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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6 Posts

05-17-2018

GB

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Re: Moto g6 plus gap at bottom

2018-05-17, 18:35 PM

I have just bought this phone from Carphone Warehouse, but I don't have a gap at the bottom.... Picture would help. Actually I am really pleased with my phone.... really great phone that even takes RAW format.

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9 Posts

12-13-2017

GB

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Re: Moto g6 plus gap at bottom

2018-05-17, 18:45 PM

Hi bought phone today noticed gap taken back to cpw showed staff, he brought out another one same gap staff saw it too, have ordered another, i am picking it up Saturday sorry can't take photo, gap is not visible strait away but when you look at it close up the base of the glass Back is  a small distance away from the outer edge casing and there are small cut outs visible looks like the outer rim is slightly larger than the glass back or the tolerance of the glass  is about a mill too small

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6 Posts

05-17-2018

GB

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Re: Moto g6 plus gap at bottom

2018-05-17, 18:59 PM

Must be a bad batch... Mine is definitely fine. Hopefully the new order will be from a different batch. Good luck with that. Hopefully carphone warehouse will raise the issue with Motorola. 

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9 Posts

12-13-2017

GB

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Re: Moto g6 plus gap at bottom

2018-05-17, 19:01 PM

Thanks hope so that's what I told the staff hopefully a bad batch ,helpfull but did not seem that interested 

 

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9 Posts

12-13-2017

GB

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Re: Moto g6 plus gap at bottom

2018-05-19, 13:43 PM

Ok figured it out received third phone today all the same, in better lighting in the shop the gap appears to be where the glass back has been champhered probably where they break it from the mould, because the back is glass you can see the tabs that are used to attach the back .thanks 

 

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Re: Moto g6 plus gap at bottom

2018-05-22, 15:51 PM

I'm glad this is all sorted out. I hope you are enjoying your phone. Reach out to us if you have other questions. We are always ready to help.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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9 Posts

12-13-2017

GB

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Re: Moto g6 plus gap at bottom

2018-05-22, 19:22 PM

Thanks yes loving the phone, fingers crossed that we get regular updates on the phone not just new realises of new phones ,painfully slow on previous phone Moto g5 which really let the company down .nick

 

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