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11 Posts

09-24-2018

IT

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Moto g6 plus headphones mic noise

2019-10-24, 8:02 AM

I have a Moto G6 plus, XT1926-3 with the latest version of android 9 officially available.
I tried 3 different headphones (wired, no bluetooth) from different brands and with all of them I have a problem with the microphone during calls. The person who I am talking to, always says to me that he can't hear me well because there is a lot of noise in the background, as if the microphone focus is not on my voice but in the surrounding sounds.

What can I do in order to solve this problem?

 

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1540 Posts

04-04-2018

IN

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Re: Moto g6 plus headphones mic noise

2019-10-24, 10:10 AM

 wrote:

I have a Moto G6 plus, XT1926-3 with the latest version of android 9 officially available.
I tried 3 different headphones (wired, no bluetooth) from different brands and with all of them I have a problem with the microphone during calls. The person who I am talking to, always says to me that he can't hear me well because there is a lot of noise in the background, as if the microphone focus is not on my voice but in the surrounding sounds.

What can I do in order to solve this problem?

 


Hi Alessandro800,

 

Sorry to know about this. When you don't use the earphones, do your speakers work fine? Can you check with Bluetooth headphones and see if it's the same? Let us know!

 

Regards,

Suman



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11 Posts

09-24-2018

IT

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  • Posts: 11
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Re: Moto g6 plus headphones mic noise

2019-10-24, 10:40 AM

Hi,

"When you don't use the earphones, do your speakers work fine?" Yes.

 

"Can you check with Bluetooth headphones and see if it's the same" I will try and I will let you know.

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11 Posts

09-24-2018

IT

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Re: Moto g6 plus headphones mic noise

2019-10-25, 7:24 AM

No problem with bluetooth headphones

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1540 Posts

04-04-2018

IN

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Re: Moto g6 plus headphones mic noise

2019-10-29, 5:28 AM

 wrote:

No problem with bluetooth headphones


Hi Alessandro800,

 

Thanks for confirming. Looks like there might be an issue with the earphone jack if it is working fine with Bluetooth headset as well as normal speaker. My best advice is this situation is that you submit your device for a review to our Service Center. Here is the link.

 

Regards,

Suman



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2 Posts

12-26-2019

AR

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Re: Moto g6 plus headphones mic noise

2019-12-26, 13:46 PM

Same problem here.

 

The only solution I've found is to use bluetooth headphones or headphones without mic.

 

Calls over VoIP apps (ex: Whatsapp, Telegram, etc.) are not affected, only stock phone app.

 

Still no solution for this? I don't think it's a hardware problem.

 

Thanks.

 

 

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1540 Posts

04-04-2018

IN

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Re: Moto g6 plus headphones mic noise

2020-01-03, 7:00 AM

 wrote:

Same problem here.

 

The only solution I've found is to use bluetooth headphones or headphones without mic.

 

Calls over VoIP apps (ex: Whatsapp, Telegram, etc.) are not affected, only stock phone app.

 

Still no solution for this? I don't think it's a hardware problem.

 

Thanks.

 

 


Hi darioef,

 

Thanks for posting! May I know which headset models are you using? We would like to duplicate this issue and check.

Kindly let us know.

 

Regards,

Suman



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