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6 Posts

04-26-2019

US

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Moto g6 restarts

2020-02-29, 21:33 PM
My phone shut down and restarts more and more often. I tried starting in safe mode and it continued restarting so i did a factory reset and it is still doing it. What do i do now???
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1557 Posts

04-04-2018

IN

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Re:Sudden restarts on g6

2020-02-28, 5:12 AM

Hi Wenw1972,

 

Sorry to know about this and thanks for letting us know. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

If you need a reference in updating your profile, please click this link - https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Suman



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6 Posts

04-26-2019

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Re:Sudden restarts on g6

2020-02-28, 6:58 AM
Ok, i have done all of that. Im not sure if I got all that you needed. Let me know if I need to do it differently.
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1557 Posts

04-04-2018

IN

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Re:Sudden restarts on g6

2020-02-28, 9:54 AM

Hi,

 

I am unable to see the details on your profile-- Click on your Name > Settings > Personal > Personal Information > fill the device IMEI & the carrier you are using. Let me know if you need any assistance.

 

Regards,

Suman



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6 Posts

04-26-2019

US

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Re:Sudden restarts on g6

2020-02-28, 14:46 PM
Will you please check it now? I see the info when i click on my profile.
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6 Posts

04-26-2019

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Re:Sudden restarts on g6

2020-02-28, 14:46 PM
Will you please check it now? I see the info when i click on my profile.
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6 Posts

04-26-2019

US

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Re:Sudden restarts on g6

2020-02-29, 3:40 AM
I have checked and rechecked for that info in my profile and i have the info there, i can ser it when i sign in, its there. What am i doing wrong that it can't be seen on your end?
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6 Posts

04-26-2019

US

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Moto g6 restarts

2020-02-29, 21:33 PM
I have tried everything, i have operated in safe mode, i have reset back to factory setting, I dont know what else I can do. This is my second post on here.
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6 Posts

04-26-2019

US

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Re:Sudden restarts on g6

2020-03-01, 7:30 AM
Are you still there? I have checked my info and you should be able to see it.
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351 Posts

10-12-2012

US

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Re:Moto g6 restarts

2020-03-01, 21:09 PM

Hopefully you provided full details of the issue in your first posting, because second posts usually are quickly deleted by the mods. 

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