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1 Posts

10-13-2021

India

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  • Posts: 1
  • Registered: ‎10-13-2021
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Moto g6 switching off intermittently, during incoming call

2021-10-13, 7:37 AM

Hi Moto Team,

My phone (Moto g6) is switching off intermittently, during incoming call. i had to manually switch it on.

initially it was happened only few times, and this has been increased from past one week. phone just rings for a moment and it vibrate and shut down, when i switch it back. i can not see the any new number in the call list.

 

please help with the resolution for this.

 

Regards

Rajkumar

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5309 Posts

10-05-2016

United States of America

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  • Posts: 5309
  • Registered: ‎10-05-2016
  • Location: United States of America
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Re:Moto g6 switching off intermittently, during incoming call

2021-10-13, 15:19 PM

Hi @ RKM01110,

 

 This is unexpected that the device will turn off if there's an incoming call. We'll try our best to help.  We'd like to ask a few questions.

 

  • Do you have an SD card on the phone?
  • Have you tried to put it in Safe mode and see if the device will turn off if there's an incoming call?
  • Have you tried resetting the device?

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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