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6 Posts

10-02-2019

India

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Moto g6 turbopower prblm

2020-03-01, 13:47 PM
I just got a security patch after that when i charge my phn with my original charger it was charging slowly i format phn and safe mode everything but phn was charging slowly.than i connected my data cable with real me x 20W charger my phn was charging turbopower and when i connected real me x's data cable with my adopter my phn was also charging turbopower but when i connect that data cable with real adapter charging is slow why pls help.i have tried everything remember safe mode and everything.
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366 Posts

10-12-2012

United States of America

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Re:Moto g6 turbopower prblm

2020-03-01, 20:27 PM

Since the factory cable does perform the TurboCharge when using a 3rd party charger module, that says that the phone and cable do work properly.  It sounds like there is a problem within your factory charger.  Take it back to your phone dealer for immediate replacement under warranty.  

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2975 Posts

04-04-2018

India

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  • Posts: 2975
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Re:Moto g6 turbopower prblm

2020-03-02, 4:58 AM

Hi Mash007,

 

Thanks for posting and sorry to know about this! As KarlBeckman said, looks like there is an issue with your original charger, kindly visit our Service Center for a replacement or get a new one online

 

Regards,

Suman



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