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2 Posts

03-29-2019

GB

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Moto g6 upgrade to android 9 screen pin changed

2019-03-29, 7:46 AM

Hi,

yesterday I was invited by my phone to upgrade to the latest system update, including android 9.

 

I downloaded it, and then set it installing overnight.

 

This morning I restarted the phone.  First it asks for my pin to start android.  I enter it. Ok.  Then it asks for my pin to access sim1.  I enter the same pin.  Ok.  At this point I can see I have a few notifications etc from my usual apps, so it looks like all is good.  I tap the fingerprint, but it needs the screen pin to be entered to activate it.  I enter the same pin (same as the above two pins, and same as I have been using to unlock the screen since I first set up my phone following purchase).

 

However, the screen lock pin isn’t recognised.

 

how can I get out of this situation? Is there a default moto g6 or android 9 screen pin?

 

ive tried powering off/on a few times, but it goes through the same sequence.

 

what can I do?

 

I know exactly what my pin is (I use it on all devices in my house).

 

Cheers,

 

Surfcat

 

 

 

 

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1 Posts

11-13-2008

IL

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MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-23, 19:20 PM

I've just updated my MOTO G6 to Android 9.0.

The phone does not recognize my lock pattern to gain access to the home screen, although the same pattern is a used and enables going through the reboot screen (the black screen).  

I can receive calls, see notifications and control the volume and restart options but that's basically it.

I tried several restarts (regular and safe mode) to no avail.

 

Please help as soon as possible.

 

 

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2 Posts

03-24-2019

GB

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-24, 11:46 AM

Hi, I had exactly the same issue. Tried everything, but it said I had used the wrong pattern to enable fingerprint (even though fingerprint and pattern worked to get to the lockscreen in the first place!!). 

 

The last resort was the external reset:

 

https://support.motorola.com/us/en/products/cell-phones/moto-g-family/moto-g6/tutorials#/device/motorola/moto-g6/topic/reset/external-reset/1

 

Fortunately all my pictures etc were already on google drive, so I haven't lost anything. Frankly I'm amazed I'm the first to reply to this - surely there must be more people affected?!

 

Hope this helps you, good luck! 

 

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3 Posts

03-24-2019

GB

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-24, 23:37 PM
Exactly the same. I really don't want to do a factory reset, the only option I can see at the moment. Please advise...
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3 Posts

03-24-2019

GB

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-24, 23:50 PM

So, when I repeatedly tried drawing the pattern, eventually received a message with an audio beep saying wrong pattern entered nnn times enter correct code in 30 seconds. Then, on returning to the home screen, tried to enter the pattern but could not do so because whole screen moved with the finger swipe until the 30 seconds expired...

Help please...

Thanks

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6 Posts

03-25-2019

IE

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-25, 9:20 AM

I have the exact same issue, post software update the pattern works to allow the phone to be booted, but once the Sim pin has been entered, the screen lock asks for the pattern again.

 

Over 200 attempts, 0 worked. The pattern is correct, fingerprint not an option until unlocked. 

 

I understand a factory reset would work, but this is not an option for me as there is data on the phone I want.

 

This is obviously an issue from the update so a response would be appreciated.


Thanks. 

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2058 Posts

02-11-2016

US

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-25, 15:46 PM

All, we are actively looking into these reports. Can you please ensure your forum profiles are updated? Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look from our end.

 

-Tom


Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943



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6 Posts

03-25-2019

IE

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-25, 16:22 PM
Hi Tom,

Thanks for the reply. Settings updated as per above,

Happy to allow investigation from your side.

-Brendan
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2 Posts

03-24-2019

GB

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-25, 18:23 PM

Hi, reset worked for me, but I've updated my profile anyway and I'm happy for you to look into it. Cheers.

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3 Posts

03-24-2019

GB

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-25, 18:59 PM

Sorted - but required (with great difficulty) a hard reset to Factory Settings (as it were). In fact, it reset to a wiped phone with Android Pie already installed. Now, I'm whiling away the hours reinstalling and configuring apps, restoring (hopefully saved) data, logs etc., and redoing my home screens - all of which I did just a few months ago with this new phone. Not a happy bunny... Next time, forewarned; don't do anything until it has been tested by others on the same phones using the same carriers, and back up everything before attempting an upgrade! 

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1 Posts

03-27-2019

GB

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Moto G6 not accepting pattern after update

2019-03-27, 10:16 AM

My moto G6 has just recieved the pie update and will no longer recognise the my pattern to unlock the phone, but it will recognise the same pattern to start android, there's no way around the pattern unlock that I can find, does anyone have any solutions before I reset it?

thanks guys.

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