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6 Posts

04-02-2019

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Moto g7 power headphone jack not compatible with other headphones

2019-04-02, 3:03 AM

Just purchased Moto g7 power. No doubt a good phone. Everything working fine except that the headphone jack is compatible only with the stock earphones that came bundled in the box. It cannot play my 3.5 Sony headphone when fully inserted. It does play if you inserted only two rings and keep holding it there with your hand. It's a wiered problem. Should I return the phone?

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5988 Posts

12-04-2017

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Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-02, 14:26 PM

Hello rksingh1970,

 

The device has fairly 'Standard Jack' and it should certainly work with all Standard headsets. Not sure about the Sony though. As it works with the headset in the box, we don't think its device. 

 

Regards,

Swaraj

Motorola Support

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1 Posts

04-05-2019

GB

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Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-05, 17:04 PM

I seem to be having same problem:

 

Bought a G7 Power. Phone wouldn't detect any of 3 sets of headphones that work on other devices, so I assumed a faulty unit.

 

Ordered and waited for a replacement.

 

New phone arrived today has same issue.

 

Safe mode makes no difference.

 

Hardware Test in Moto Help sent me here.

 

I bought from Amazon and it didn't come with it's own headphones so I can't check whether it's compatibility or there's just a general quality problem .

 

Super annoyed right now.

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6 Posts

04-02-2019

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Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-05, 17:34 PM

So, I am not the only one whose brand new Moto g7 power is not compatible with other headphones. We addressed the issue in this forum but it seems that motorola representative is of no help. What do we do now? The only one option is left. Go to Amazon/Flipkart and write this thing in the review so that other people should not buy this product with manufacturing defect.

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6 Posts

04-02-2019

IN

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Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-05, 20:56 PM

So, I am not the only one whose brand new Moto g7 power is not compatible with other headphones. We addressed the issue in this forum but it seems that motorola representative is of no help. What do we do now? The only one option is left. Go to Amazon/Flipkart and write this thing in the review so that other people should not buy this product with manufacturing defect.

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12-04-2017

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Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-12, 13:27 PM

 wrote:

I seem to be having same problem:

 

Bought a G7 Power. Phone wouldn't detect any of 3 sets of headphones that work on other devices, so I assumed a faulty unit.

 

Ordered and waited for a replacement.

 

New phone arrived today has same issue.

 

Safe mode makes no difference.

 

Hardware Test in Moto Help sent me here.

 

I bought from Amazon and it didn't come with it's own headphones so I can't check whether it's compatibility or there's just a general quality problem .

 

Super annoyed right now.


Sorry to learn about that, this looks like device specific. We would like to investigate this if you could share us the pictures and make and model of the headphones you have tried so far with no avail. If not, our best bet would be to have your device sent for replacement.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5988 Posts

12-04-2017

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  • Message 7 of 39

Re: Moto g7 power headphone jack not compatible with other headphones

2019-04-12, 13:29 PM

 wrote:

So, I am not the only one whose brand new Moto g7 power is not compatible with other headphones. We addressed the issue in this forum but it seems that motorola representative is of no help. What do we do now? The only one option is left. Go to Amazon/Flipkart and write this thing in the review so that other people should not buy this product with manufacturing defect.


Hello rksingh1970,

 

Could you help us with the make and model of the headsets you have tried along with the picture of the headphone (Jack/connector) This will help us investigate further?

 

Regards,
Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

06-08-2019

US

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  • Message 8 of 39

Re: Moto g7 power headphone jack not compatible with other headphones

2019-06-08, 4:06 AM

I recently purchased a new unopened Moto g7 power. It worked with both my Sony earbuds and my Gaming headset. Not even a week into using the phone, it has stopped recognizing that any headphones have been plugged in at all and seems like the jack itself has lost some of it's spring resistance. I must say I am truly not pleased as I have always had the most faith and been a avid Motorola supporter. Now I have to REALLY think twice about any future purchases.

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1 Posts

06-13-2019

PE

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  • Message 9 of 39

Re: Moto g7 power headphone jack not compatible with other headphones

2019-06-13, 4:22 AM

Have this phone for a month now, and tomorrow returning the g7 power to the store for this problem, i'm from Southamerica so it's maybe an issue of the phone itself

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1 Posts

06-16-2019

US

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  • Message 10 of 39

Re: Moto g7 power headphone jack not compatible with other headphones

2019-06-16, 22:21 PM

I thought I was the only one. I have 3.5mm earbuds but it does not work and no has given us a specific answer and it's to late for me to return the phone so can someone help me?

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