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06-26-2020

US

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MotoG6 phone completely shuts off during video calls

2020-06-27, 0:07 AM

I started experiencing this problem less than 1 week ago.  My phone completely shuts off during video calls and I have to restart the phone entirely using the power button. I've tried used different apps, including WeChat and Google Hangouts, and experience the same problem.

 

The phone shutdown problem does not occur during regular phone calls, only during video calls.

The phone shutdown problem also does not occur if the phone is plugged in to the charger and is charging.

 

I tried the safemode, but still had the same issue. I also completed the factory reset and still have the same issue.

 

 

Please let me know if there is any solution to this problem.

Thanks

 

 

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1824 Posts

04-04-2018

IN

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Re:MotoG6 phone completely shuts off during video calls

2020-06-30, 10:03 AM

@ ganache_toe wrote:
 

 

I started experiencing this problem less than 1 week ago.  My phone completely shuts off during video calls and I have to restart the phone entirely using the power button. I've tried used different apps, including WeChat and Google Hangouts, and experience the same problem.

 

The phone shutdown problem does not occur during regular phone calls, only during video calls.

The phone shutdown problem also does not occur if the phone is plugged in to the charger and is charging.

 

I tried the safemode, but still had the same issue. I also completed the factory reset and still have the same issue.

 

 

Please let me know if there is any solution to this problem.

Thanks

 

 

 

Hi,

 

Sorry to know about this. I would suggest you perform a Battery Calibration and see how it goes.

 

Let me know.

 

Regards,

Suman



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