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01-22-2020

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  • Message 11 of 18

Re: Motorola G6 with SIM but no service

2020-01-30, 17:44 PM
Hi Suman,

I have a question for you:

1. Is Lenovo going to address the malfunctions of the last update?

Regards,

John O
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  • Message 12 of 18

Re: Motorola G6 with SIM but no service

2020-02-01, 2:27 AM

Hi jsobrazil,

 

I think you are from Brazil so I will post what solutioned my bug just like yours for you to try in portuguese and english.

 

Go to Configuration > Networks and Internet > Mobile Network > Advanced > Wi-Fi Calls > Turn on and put preference for mobile network and restart the phone.

 

Vá em Configurações > Rede e Internet > Rede Móvel > Chamadas por Wi-Fi > Ative e coloque preferência pela rede móvel e reinicie o celular.

 

I hope that helps you.

 

Regards,

Elias Roseira

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02-10-2020

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  • Message 13 of 18

Re: Motorola G6 with SIM but no service

2020-02-10, 13:41 PM

Hi, I have a Morotola g6 play bought in an online store in the USA. Seem to be. It works fine, but after a software update in December, when I turned it on, it completed the update and ran out of power. And never again received a signal from the Sim phone again indicating 'lack of service' at the top of the screen.
I checked the SIM in other phones and it worked
I put another sim in it and the same story ...
Prior to that, he was sprint. Bought on ibee was unlock / and worked with the Ukrainian operator.
I also perform a data reset and even erase the data / reset to factory settings, but still does not work.
IMEI 990011062323976
FCC ID IHDT56XB

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  • Message 14 of 18

Re: Motorola G6 with SIM but no service

2020-02-10, 14:32 PM

  escreveu:

Hi, I have a Morotola g6 play bought in an online store in the USA. Seem to be. It works fine, but after a software update in December, when I turned it on, it completed the update and ran out of power. And never again received a signal from the Sim phone again indicating 'lack of service' at the top of the screen.
I checked the SIM in other phones and it worked
I put another sim in it and the same story ...
Prior to that, he was sprint. Bought on ibee was unlock / and worked with the Ukrainian operator.
I also perform a data reset and even erase the data / reset to factory settings, but still does not work.
IMEI 990011062323976
FCC ID IHDT56XB


Did you do what I said in the last post?

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  • Message 15 of 18

Re: Motorola G6 with SIM but no service

2020-02-10, 14:42 PM

Hi (me to) your not the only one with issues after the last update, do a search on the internet & you'll see many more like us. I have like you reported the issue in this forum, but to date no solution from Lenovo just questions. Wait a few days then go legal as your proof is all over the internet.

Best of luck

 

John O

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  • Message 16 of 18

Re: Motorola G6 with SIM but no service

2020-02-10, 20:50 PM
Hi Elias, I've just seen your post now. Thank you for your assistance, unfortunately the fix didn't work.

Regards

John O
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  • Message 17 of 18

Re: Motorola G6 with SIM but no service

2020-02-11, 21:56 PM
Yes, not working
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  • Message 18 of 18

Re: Motorola G6 with SIM but no service

2020-02-12, 4:02 AM
Hi Elias,
I need to thank you, I spent some time doing & undoing, restarting my phone as you posted & eventually my phone picked up services plus GPS. So a big thank you to you for saving me the cost of a new phone. I'll pass on your post to the many others experiencing the same issue.

Thank you

John O
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