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28 Posts



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  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 1 of 2

My phone suddenly died

2020-11-18, 4:01 AM

I was using my phone phone as usual and then i put it on charger. After 5 minutes i checked the phone and it was not working. My power button is also not broken. So there is no way of knowing what happened. It was working until it wasn't. So what should i do?


14293 Posts


United States of America

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  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 2 of 2

Re:My phone suddenly died

2020-11-18, 19:55 PM

Hi Arpit0,


Have you tried powering on the phone while connected to its charger? Also, see if you can boot the phone to boot loader screen. See this link and follow the steps on how to perform external reset. Please note that external reset is similar to factory data reset and will wipe the phone's data. Please let me know if that helps. Thanks.


Best regards,
Motorola-Lenovo Support

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