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28 Posts

07-17-2018

India

102 Signins

742 Page Views

  • Posts: 28
  • Registered: ‎07-17-2018
  • Location: India
  • Views: 742
  • Message 1 of 2

My phone suddenly died

2020-11-18, 4:01 AM

I was using my phone phone as usual and then i put it on charger. After 5 minutes i checked the phone and it was not working. My power button is also not broken. So there is no way of knowing what happened. It was working until it wasn't. So what should i do?

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14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 2 of 2

Re:My phone suddenly died

2020-11-18, 19:55 PM

Hi Arpit0,

 

Have you tried powering on the phone while connected to its charger? Also, see if you can boot the phone to boot loader screen. See this link and follow the steps on how to perform external reset. Please note that external reset is similar to factory data reset and will wipe the phone's data. Please let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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