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No incoming call screen

2018-06-18, 1:31 AM

Hello Moto G6 

 There is no incoming call screen when the phone is locked . Answering incoming call it is necessary to first unlock the phone and then drag down the notification which point you can except the call. 

 In other respects the phone works just fine . 

 Any ideas out there? 

 

Tony

 

 

 

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17598 Posts

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Re: No incoming call screen

2018-06-18, 14:30 PM

 wrote:

Hello Moto G6 

 There is no incoming call screen when the phone is locked . Answering incoming call it is necessary to first unlock the phone and then drag down the notification which point you can except the call. 

 In other respects the phone works just fine . 

 Any ideas out there? 

 

Tony

 

 

 


Hi.

 

That's very unexpected. Mine shows the incoming call screen and I can answer calls.

 

Can you tell us anything that may give us some clues? Who is the carrier? Are you using any 3rd-party launcher or other call-associated app? What type of screen lock are you using? Does it happen on every incoming call? Was it always that way, or did this just start?

 

Also, please update your profile with current phone, carrier and serial number -- this will help us investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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9 Posts

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  • Message 3 of 27

Re: No incoming call screen

2018-06-18, 17:16 PM

I believe I had an incoming call screen when I first got the phone. Since then, I have done a number of settings and at some point in the last week, the incoming call screen disappeared.

I had not installed a new app immediately preceding The Disappearance.

I have messed around considerably in trying to find a setting that could have lost the incoming call screen.

 

 

 

 

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9 Posts

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  • Message 4 of 27

Re: No incoming call screen

2018-06-18, 17:20 PM

On further consideration, I do think that the call screen may have disappeared a long time ago. I'm pretty sure there was one there when I first got the phone, but I have not seen one in a long time.

I use my phone primarily to read email and do texting in the like. Incoming calls are unusual.

 

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  • Message 5 of 27

Re: No incoming call screen

2018-06-18, 17:32 PM

The registration system does not seem to work for me.

The IMEI number is 

You are welcome to look at my apps.

Tony

 

 

 

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  • Message 6 of 27

Re: No incoming call screen

2018-06-18, 19:10 PM

 wrote:

The registration system does not seem to work for me.

The IMEI number is 

You are welcome to look at my apps.

Tony

 

 

 


Thanks. Questions!

  1. What happens when you try to put your IMEI in the registration? 
  2. Did you turn on the Motorola Privacy? I need to amend my instructions as it's under Settings > System.
  3. Can you test your incoming call screen issue in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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9 Posts

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  • Message 7 of 27

Re: No incoming call screen

2018-06-18, 20:42 PM

Motorola privacy is on

The problem persists in safe mode

Trying to use the form for entering the IMEI number, there is no space toto place the IMEI number!

 

 

 

 

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  • Message 8 of 27

Re: No incoming call screen

2018-06-19, 4:04 AM

After getting advice from Motorola technical, I wound up doing a series of tests.

The final test did it!

Go into the phone app and clear cash and data. Then, use the phone to get the app running again and the incoming call screen works!

Thanks to all that worked on this

 

 

 

0 person found this solution to be helpful.

This helped me too

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12 Posts

05-08-2016

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  • Message 9 of 27

Re: No incoming call screen

2018-06-22, 16:40 PM

How does one "clear the cache"???

 

TIA

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9 Posts

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  • Message 10 of 27

Re: No incoming call screen

2018-06-22, 22:10 PM

Settings, apps, phone,clear cache

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