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  • Message 21 of 27

Re: Hi, I'm new to the Moto G6 and forum. I am unable to see the caller when the phone rings and can

2019-03-01, 15:39 PM


After clearing cache yesterday,based on recommended suggestions in the forum answers you provided below,I went back and cleared data and cache. Then I restarted the phone. Then I was able to answer the phone as intended,so thank you very much.

That's great to hear, Fusion120! We 're happy that we are able to be of help. Feel free to contact us should you have other questions. Thanks!


Moto Support


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  • Message 22 of 27

Re: Hi, I'm new to the Moto G6 and forum. I am unable to see the caller when the phone rings and can

2019-05-26, 17:31 PM
Just a head up on clearing cache and data, here's the path:
Settings>Apps & Notifications>App Info>Phone>Storage. You will then see 2 buttons for clearing cache, and one for clearing data
Moto G6 8.0.0

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  • Message 23 of 27

Re: No incoming call screen

2019-11-03, 19:59 PM

Found another solution. When you hear incoming call with no icon to answer ... go to phone icon with call history, just touch any previous call like you're gonna call that number (touch phone icon next to any previous call). Incoming call icon to answer/decline pops up and you can 'answer'. Initial attempted call will display 'call failed', press ok. Meantime, you are able to answer incomin call.


I've tried the other suggested in previous comments to no avail.


My suggestion is working for me. 


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  • Message 24 of 27

Re: No incoming call screen

2019-12-26, 2:12 AM

Worked for me too on my moto g6 plus. Did have to delete both cache AND data.


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  • Message 25 of 27

Re: No incoming call screen

2020-01-21, 3:24 AM

I make it a habit to clear app cache each day using a free app called Total Security that uses very little resources or data. I also go through each app every few days to empty cache from apps that Total Security may have missed. This, along with turning off automatic system updates and NOT installing the Pie 9 update helps keep my G6 and G7 Play running smoothly.


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  • Message 26 of 27

Re:No incoming call screen

2020-03-18, 23:40 PM
Disappeared yesterday after a call. Subsequent calls could not be answered. Have Moto g6+ with Pie. Tried old tips: restart, safe restart, clearing cache of phone app ... doesn't help. Very annoying. Suspicious of apps that compete for phone service. Saw a note about call screen update for Pixel1. Is that a clue? My phone is crippled.

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  • Message 27 of 27

Re:No incoming call screen

2020-03-20, 6:36 AM

Hi Gaggastabben,


Sorry to know about this and thanks for posting! Please make sure your notifications for incoming calls are enabled-- go to Settings > Apps & notifications > tap on Phone > Notifications > enable. Also, I would suggest you reset your app preferences and check. Let me know how it goes.




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