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12-24-2018

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Phone shut down randomly after pie update

2019-03-17, 3:49 AM

I updated my moto g6 to pie 2 days before.And after that my phone gets turned off randomly.It has happened 2 times in 2 days.Is there any new update for bug correction?If not how to return to old version.

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02-02-2016

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Re: Phone shut down randomly after pie update

2019-03-17, 21:06 PM

 wrote:

I updated my moto g6 to pie 2 days before.And after that my phone gets turned off randomly.It has happened 2 times in 2 days.Is there any new update for bug correction?If not how to return to old version.


you can't return to a previous version. But if you are having performance issues after an update, the fastest cure is a reset. 

 

Reset the phone, setup as new, test before installing or restoring any apps. Then slowly add apps back - making sure some app is not the problem.


* Search box is your friend * I don't respond to PM if question belongs in forum
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5 Posts

12-24-2018

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Moto g6 get turned off randomly after pie update

2019-03-24, 7:21 AM

after the pie update the device get turned off(or shut down,its not happening when i am using it,so i am not sure) randomly.This doesnt happen when i am using the phone.This just began after the very next day of pie update.I have tried reseting app preference and all that,it doesnt work.When i try to use phone after some time the phone it seems that phone is off,and i have to power on.

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2 Posts

03-25-2019

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Moto G6 randomly shuts down after Android 9 upgrade

2019-03-25, 1:40 AM

Post the Android 9 upgrade, my phone shuts down randomly when I am not using it and even with a full battery. It is happening twice or thrice everyday now.

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1234 Posts

03-11-2019

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Re: Moto g6 get turned off randomly after pie update

2019-03-26, 15:23 PM

Hi ThottiKuttapan,

 

Thanks for posting. I would suggest to calibrating your battery first To calibrate the battery Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support


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Re: Moto G6 randomly shuts down after Android 9 upgrade

2019-03-26, 15:29 PM

Hi SomelBanerjee,

 

Thank you for posting. I would suggest try to monitor the phone during safe mode and check if the phone is shutting down randomly.

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Please let me know if it still shuts down.

 

Best regards,
Zeke
Motorola Support


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5 Posts

12-24-2018

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Re: Moto g6 get turned off randomly after pie update

2019-03-26, 16:04 PM

i have done that.No use.I even reset my phone.It was my mistake to buy this product.Thank you for ur help.

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2 Posts

03-25-2019

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Re: Moto G6 randomly shuts down after Android 9 upgrade

2019-03-27, 3:55 AM
Sure. Will try that.
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1 Posts

07-18-2019

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Re: Phone shut down randomly after pie update

2019-07-18, 16:26 PM

Same here.   Phone worked great until this pie update, now it is shutting down a couple times a day and very difficult to get it to come back on.

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03-11-2019

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Re: Phone shut down randomly after pie update

2019-07-22, 15:15 PM

Hi,

 

Can you provide us the IMEI of the phone by updating your profile with the current phone, carrier and serial number -- this will help me investigate.


Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support


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