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6 Posts

02-09-2019

IN

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Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 4:38 AM

Hello Motorola Support Team 

 

I had purchased a GOTO G6 phone 5 months back .  During last week it got damaged  . I went to Jayanagar 4th Block Authorized Service Centre for repairing  my phone .

 

They said it has a liquid damage and needs a mother board replacement . They gave me the phone back without doing anything .

 

I am completely shattered by this development . I paid so much money to buy this phone and the phone got damaged in 4 months . They told me that there is no solution for this problem and the phone has to be discarded . How can they be so rude to customers ? 

 

Is there any help which will be provided by any other Service Centre ? 

 

Is it possible to replace the motherboard at a reasonable price ?  Request you to provide a solution for this problem. 

 

Feel free to contact me at my number **Removed**

 

thanks/regards

arun kurse 

 

Edited: Removed Contact details for your privacy!

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6 Posts

02-09-2019

IN

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  • Message 2 of 8

Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 4:54 AM

Just to add , I am ready to replace the motherboard at a reasonable price . Can any one help me with that ?  What would be the cost of the motherBoard ? 

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5988 Posts

12-04-2017

IN

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Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 9:39 AM

 wrote:

Just to add , I am ready to replace the motherboard at a reasonable price . Can any one help me with that ?  What would be the cost of the motherBoard ? 


Hello arunkurse,

 

Thank you for writing to us, we would like to help. We have sent you a Private Message, please check and revert us back for further assistance.

 

Regards,

Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-09-2019

IN

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  • Message 4 of 8

Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 10:01 AM

Hi Swaraj 

 

Thank you very much for your help . I really appreciate it . It will be good if we can work on replacing the motherboard at a reasonable price . I am ok with it .

 

The mobile phone is under warrenty . It is just 4 months that this tragedy happened . I  do not want to discard the phone .

 

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5988 Posts

12-04-2017

IN

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  • Posts: 5988
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Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 12:18 PM

 wrote:

Hi Swaraj 

 

Thank you very much for your help . I really appreciate it . It will be good if we can work on replacing the motherboard at a reasonable price . I am ok with it .

 

The mobile phone is under warrenty . It is just 4 months that this tragedy happened . I  do not want to discard the phone .

 


Sure, please drop us an email. We will have one of our team work with you and assist you in the best possible way. 

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-09-2019

IN

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Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 12:46 PM

Hi Swaraj

 

Thank you . I have sent an email to apsocial@motorola.com from my registered email id. Kindly have a look at it . 

 I have also attached the job id which you are looking for . 

 

 Looking forward for your help on this .

 

I am ready to replace the motherboard at a reasonable cost . 

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6 Posts

02-09-2019

IN

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  • Posts: 6
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  • Message 7 of 8

Re: Regarding MotherBoard Damage for MOTO G6 phone

2019-05-14, 12:53 PM

Please note that the mobile is under warrenty . This mobile was purchased on Nov 18th 2018 . I have attached the receipt for your reference . 

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5 Posts

07-30-2018

US

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  • Message 8 of 8

Re:Regarding MotherBoard Damage for MOTO G6 phone

2020-01-16, 8:27 AM

Hi Arun,

 

At what cost did you get your phone working with this new/ replaced main board? Is phone working well now ?

 

 

Thanks

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