Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

12 Posts

12-18-2018

US

14 Signins

78 Page Views

  • Posts: 12
  • Registered: ‎12-18-2018
  • Location: US
  • Views: 78
  • Message 1 of 6

Ringtone oddity

2019-02-16, 15:42 PM

After installing some ringtones on the G6, I noticed something strange. When I view the list of available ringtones, some of them appear twice in the list. If I view the folder in Files, though, they're only there once. Anyone experience this, and if so, how can I remove the dupes from the list?

Reply
Options

11427 Posts

03-05-2018

US

1164 Signins

157950 Page Views

  • Posts: 11427
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 157950
  • Message 2 of 6

Re: Ringtone oddity

2019-02-19, 20:41 PM

Hi RamJacCorp,

 

Thanks for posting. Can you please check if your ringtone has 2 folders in the Files? Also, check if you have 2 ringtone folders in the Files. 

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

12 Posts

12-18-2018

US

14 Signins

78 Page Views

  • Posts: 12
  • Registered: ‎12-18-2018
  • Location: US
  • Views: 78
  • Message 3 of 6

Re: Ringtone oddity

2019-02-22, 14:45 PM
Only 1 Ringtones folder appears in the Files listing. If I select "Ringtones," the list doesn't show duplicate entries. I only see them when I go to Settings, Sound, Advanced, Phone Ringtone, and view the list there. Only a handful of ringtones are duplicated.
Reply
Options

11427 Posts

03-05-2018

US

1164 Signins

157950 Page Views

  • Posts: 11427
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 157950
  • Message 4 of 6

Re: Ringtone oddity

2019-02-22, 19:41 PM

 wrote:
Only 1 Ringtones folder appears in the Files listing. If I select "Ringtones," the list doesn't show duplicate entries. I only see them when I go to Settings, Sound, Advanced, Phone Ringtone, and view the list there. Only a handful of ringtones are duplicated.

I tried replicating this but mine's not duplicating the ringtone. I downloaded the ringtone file from Zedge. Can you please try deleting/moving the mp3 file to a different folder from the ringtone folder, Check the Ringtones from the Settings, and then add the mp3 file back to the ringtone folder?

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

12 Posts

12-18-2018

US

14 Signins

78 Page Views

  • Posts: 12
  • Registered: ‎12-18-2018
  • Location: US
  • Views: 78
  • Message 5 of 6

Re: Ringtone oddity

2019-03-19, 18:39 PM

Sorry for the delayed response - notice of your reply went into my spam folder. I managed somehow to resolve the issue, but can't remember how! I think I might have removed and reinstalled the ringtone files. Thanks for your assistance, just the same.

Reply
Options

11427 Posts

03-05-2018

US

1164 Signins

157950 Page Views

  • Posts: 11427
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 157950
  • Message 6 of 6

Re: Ringtone oddity

2019-03-20, 13:35 PM

Hi RamJacCorp,

 

Right, glad you're able to manage it. Let me know if you need further help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete