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SMS Alert Tone Lost

2020-09-29, 23:21 PM

I have a "dual sim" G6 that replaced my original single sim G6


The one significant problem that I am having with the dual sim G6 is that after I set a custom SMS alert tone which works fine, a few days later, the phone reverts to an alert tone with a 5 digit (I think) name that doesn't exist, so I get no SMS alerts.


Anyone have information on this problem?


Thanks in advance,

Beverly Howard


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Re:SMS Alert Tone Lost

2020-09-30, 17:42 PM

Hi bevhoward,


I'd like to assist you with this. Can you please confirm if your SMS ringtone is stored in internal storage or SD card? If it's saved in SD card, try moving it to internal storage. Please let me know. Thanks.


Best regards,
Motorola-Lenovo Support

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