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SMS Delivery Reports

2018-09-16, 12:35 PM

On my old G5 I could set the Messaging app to receive delivery reports for SMS. This was selected by the setting fond at Messages-Settings-Advanced-Get SMS delivery reports.

 

I now have a G6 (my wife has a G6 play)  and this setting has dissapeared. How do I switch on this option on a G6/G6 Play?

 

 

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28302 Posts

02-02-2016

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Re: SMS Delivery Reports

2018-09-16, 14:45 PM

 wrote:

On my old G5 I could set the Messaging app to receive delivery reports for SMS. This was selected by the setting fond at Messages-Settings-Advanced-Get SMS delivery reports.

 

I now have a G6 (my wife has a G6 play)  and this setting has dissapeared. How do I switch on this option on a G6/G6 Play?

 

 


What messaging app? I have this in Google Android Messages in the same place you mention. Not on a G6, but on all my phones (no G6 here).


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Re: SMS Delivery Reports

2018-09-16, 14:50 PM

The Messages app is the app that's called Messages on thr screen.

 

I'm aware it's on the G5 as I said as much in my original post. I was asking about the G6 and G6 Play which you say you have no knowledge!

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Re: SMS Delivery Reports

2018-09-16, 16:08 PM

 wrote:

The Messages app is the app that's called Messages on thr screen.

 

I'm aware it's on the G5 as I said as much in my original post. I was asking about the G6 and G6 Play which you say you have no knowledge!


That is why i wanted to confirm which app. I have a dozen phones with that app, and all work the same, so it is surprising the G6 series doesn't when that is a google app. 

 

I will have to see if anyone with a G6 can confirm that they see the same thing. This is the first report i have seen.


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Re: SMS Delivery Reports

2018-09-16, 16:11 PM

 wrote:

On my old G5 I could set the Messaging app to receive delivery reports for SMS. This was selected by the setting fond at Messages-Settings-Advanced-Get SMS delivery reports.

 

I now have a G6 (my wife has a G6 play)  and this setting has dissapeared. How do I switch on this option on a G6/G6 Play?

 

 


Others have reported this too on other phones. User with G6 says clear cache and/or remove updates fixed it

 

https://productforums.google.com/forum/#!topic/play/SmTt70NRFso

 

 


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Re: SMS Delivery Reports

2018-09-19, 12:37 PM
Well. It didn't work straight out of the box. It had no updates and no time to get anything in the cache.

The fact the same issue is on two phones running the same software would suggest there is an issue.

It there a way to raise this with Motorola?

I'm currently using the Textra app and that has the settings available, it seems its only the default system app which is the issue.
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Re: SMS Delivery Reports

2018-09-19, 12:43 PM

 wrote:
Well. It didn't work straight out of the box. It had no updates and no time to get anything in the cache.

The fact the same issue is on two phones running the same software would suggest there is an issue.

It there a way to raise this with Motorola?

I'm currently using the Textra app and that has the settings available, it seems its only the default system app which is the issue.

I will ask others to confirm, but even brand new phones pull down google updates as soon as you setup your account. Google has updated the messages app on my phone many times in the last few months. 


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21 Posts

09-04-2017

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Re: SMS Delivery Reports

2018-09-27, 14:38 PM

I have the same issue.

I have taken my new nano sim out and tried it in my old G4 plus with the relevant SIM adaptor and delivery reports are displayed. So my network say it is not their issue. when my new G6 arrived it did not have an option to turn on the SMS delivery reports. After talking to Motorola the option is there now and activated  but the delivery reports wil stilll not show. Disappointing to say the least . 

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Re: SMS Delivery Reports

2018-09-29, 15:12 PM

In  brief thus is my situation.

I got my G6 & there was no option to activate  delivery reports. 

After being in contact with Motorola they advised after several reboots that the option will appear and it did. 

I now have that option checked. The reports still do not work. I have been in contact with my service provider and they advised everything is done on their side to make it work and it s a phone issue . Currently motorola are asking if RCS is switched on.  The network say it is. They advised to try a different phone to prove it is. 

So, I have taken my new nano sim out and tried it in my old G4 plus with the relevant SIM adaptor and delivery reports are displayed. So my network say it is working.  

Any body got any advice to remedy my issue.

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  • Message 10 of 34

Re: SMS Delivery Reports

2018-09-30, 13:44 PM

I've tried everything suggested since I started this thread but no success. I looked for an alterative app and found TEXTRA in the Play Store.

 

Works really well, allows the switching on of delivery reports and they work! Recomend this app over the Motorola app any day!

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