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50 Posts

10-07-2017

India

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Snapchat crashing issue in Moto G6

2018-12-19, 16:22 PM

I have a mto g6 since maybe like june. i extensively use snapchat and the app carshes a lot! this is only a problem with my moto g6, somehow. I have tried reinstalling the app. it has not helped. 

Anyone got any solutions?

 

Thanks

 

Edit: Changed the title for the correct model - Rich

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1045 Posts

10-08-2015

India

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Re: Snapchat crashing issue in Moto G6

2019-01-10, 7:53 AM

 wrote:

is there any other way around me giving you my imei?


Hi JSN99,

 

Greetings from Motorola,

 

As per the thread, I see that you have tried the all possible checkpoints which did not help you. Hence, looking into the device details through phone IMEI number is the only possible option now. As requested by us please update the profile so that we could look into it.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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1045 Posts

10-08-2015

India

1597 Signins

33668 Page Views

  • Posts: 1045
  • Registered: ‎10-08-2015
  • Location: India
  • Views: 33668
  • Message 2 of 6

Re: Snapchat crashing issue in Moto G6

2018-12-20, 9:30 AM

 wrote:

I have a mto g6 since maybe like june. i extensively use snapchat and the app carshes a lot! this is only a problem with my moto g6, somehow. I have tried reinstalling the app. it has not helped. 

Anyone got any solutions?

 

Thanks

 

Edit: Changed the title for the correct model - Rich


Hi JSN99,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused. Request you to try these below checkpoints & let us know.

 

1. Uninstall apps you suspect are causing the problem.

 

2. Please check, does it crashes in Wi-Fi data or Mobile one.

 

3. Please check, is there any update is available in for the Snapchat app.

 

4. Clear the cache and data of Snapchat: Tap on Settings>>Apps & notifications>>App info>>Snapchat>>Storage>>Clear data.

 

5. Try to update Snapchat and all other apps that need updating such as  Google Play Services, Google Play Store & Carrier Services. 

 

Here are the steps for the same: Go to Google Play Store app and Update the same.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

 

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50 Posts

10-07-2017

India

65 Signins

400 Page Views

  • Posts: 50
  • Registered: ‎10-07-2017
  • Location: India
  • Views: 400
  • Message 3 of 6

Re: Snapchat crashing issue in Moto G6

2018-12-21, 9:08 AM

I have tried all the steps that you mentioned. It doesn't help. It happens when I take a picture and go through the filters. Or when I want to send it .

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1045 Posts

10-08-2015

India

1597 Signins

33668 Page Views

  • Posts: 1045
  • Registered: ‎10-08-2015
  • Location: India
  • Views: 33668
  • Message 4 of 6

Re: Snapchat crashing issue in Moto G6

2018-12-21, 15:25 PM

 wrote:

I have tried all the steps that you mentioned. It doesn't help. It happens when I take a picture and go through the filters. Or when I want to send it .


Hi JSN99,

 

Thank you for trying provided checkpoints. We request update your profile with the IMEI number of your phone. Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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50 Posts

10-07-2017

India

65 Signins

400 Page Views

  • Posts: 50
  • Registered: ‎10-07-2017
  • Location: India
  • Views: 400
  • Message 5 of 6

Re: Snapchat crashing issue in Moto G6

2019-01-09, 15:52 PM

is there any other way around me giving you my imei?

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1045 Posts

10-08-2015

India

1597 Signins

33668 Page Views

  • Posts: 1045
  • Registered: ‎10-08-2015
  • Location: India
  • Views: 33668
  • Message 6 of 6

Re: Snapchat crashing issue in Moto G6

2019-01-10, 7:53 AM

 wrote:

is there any other way around me giving you my imei?


Hi JSN99,

 

Greetings from Motorola,

 

As per the thread, I see that you have tried the all possible checkpoints which did not help you. Hence, looking into the device details through phone IMEI number is the only possible option now. As requested by us please update the profile so that we could look into it.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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