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  • Posts: 1
  • Registered: ‎05-04-2021
  • Location: Australia
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Sound problems with Messages

2021-05-04, 2:12 AM

Some text messages I get a sound notification and others I don't.  I have tried everything I can think of for months but the problem persists.  For whatever reason I cant install the rescue tool.  My phone is a G6 plus so it must be too old.


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  • Posts: 13492
  • Registered: ‎03-05-2018
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Re:Sound problems with Messages

2021-05-04, 13:54 PM

Hi rambo90


Have you observed if it's only happening on specific contacts? Can you please try doing reset app preferences? Go to Settings > Apps & notification > see all > Tap 3 vertical dots on top > Show System > Tap 3 vertical dots on top >Reset App preferences. Once done, reboot the phone and see if that fixes it. Thanks.


Best regards,
Motorola-Lenovo Support

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