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1 Posts

05-04-2021

Australia

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Sound problems with Messages

2021-05-04, 2:12 AM

Some text messages I get a sound notification and others I don't.  I have tried everything I can think of for months but the problem persists.  For whatever reason I cant install the rescue tool.  My phone is a G6 plus so it must be too old.

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13492 Posts

03-05-2018

United States of America

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  • Posts: 13492
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Re:Sound problems with Messages

2021-05-04, 13:54 PM

Hi rambo90

 

Have you observed if it's only happening on specific contacts? Can you please try doing reset app preferences? Go to Settings > Apps & notification > see all > Tap 3 vertical dots on top > Show System > Tap 3 vertical dots on top >Reset App preferences. Once done, reboot the phone and see if that fixes it. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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