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5988 Posts

12-04-2017

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Re: G6 Speaker very low after Android pie update

2019-07-12, 11:45 AM

 wrote:
I have used the test.
If I am not mistaken the test consists of listening to a spoken sentence. After that the phone asks if I can hear the sentence. That's it.
Of course I can hear it - it is just very low?!

So the Pie update basically killed my phone. And I agree: my next logical option will be to have my device sent in for repair and of course choose another phone manufacturer next time.

Thanks and regards

Thanks for testing, just confirming--are we talking about your device Receiver/Speakerphone? If its Receiver—you have a specific test for a receiver which would play a Ringtone at max, its similar with the Speakerphone too-- let us know how it goes?

 

Meanwhile, I have passed along your feedback to the team.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

07-12-2019

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Re: Speaker issue after Android pie update#moto g6

2019-07-13, 16:14 PM

Hello team, I am also facing the problem of sound issue after updated the Android 9 pie, the sound getting too low unable to hear properly music and ringtone.

Kindly let me know when the will solve or next updated will come in which month?

Please reply as soon as possible.

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07-12-2019

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Re: Speaker issue after Android pie update#moto g6

2019-07-14, 6:34 AM
Hello please reply on the below mail as soon as possible.
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11 Posts

06-01-2019

DK

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Re: G6 Speaker very low after Android pie update

2019-07-14, 15:14 PM
@Agent_Swaraj
I have tested both receiver and speakerphone.
Both are extremely low - at max settings.
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5 Posts

07-29-2018

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  • Message 35 of 59

Re: G6 Speaker very low after Android pie update

2019-07-14, 15:18 PM

To 


 wrote:

 wrote:

After updating my Motog G6 to Pie my speaker volume is extremely low.

 

This affects both music/podcasts/ringtones/alarms and even calls.

 

Using earphones works though! So this must be the speaker.

 

Factory reset did not help.

Safe mode did not help.

Nothing blocks the speaker - the phone is new.

 

The phone is not usable without earphones right now.

 

My IMEI is *removed*

Build no. is PPS29.55-34

 

I have created a bug report which I can upload.

Let me know if you need any more info.

 

Edited: for privacy - Rich


Hi robotjox,

 

Sorry to hear about the ongoing issue you have been facing. Could you confirm if you have tested your device speaker with Hardware test? To do so: locate Moto help app > Hardware test > Speaker > test and let us know how it goes?

 

If this fails, the next logical option would be to have your device sent for service/repair for further assistance.

 

Regards,

Swaraj

Motorola Support


 

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5988 Posts

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Re: G6 Speaker very low after Android pie update

2019-07-15, 11:31 AM

Hi.

 

Thank you for testing, appreciate your efforts. We have already reported this to our team. Please be informed that we will see improvements in the next future update. 

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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11 Posts

06-01-2019

DK

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Re: G6 Speaker very low after Android pie update

2019-07-22, 15:10 PM
Thank you - that sounds awesome. Looking forward to the next update, which will hopefully fix the problem for all os us.
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3 Posts

05-25-2019

IN

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Re: G6 Speaker very low after Android pie update

2019-07-22, 18:47 PM

Plz do confirm the next release.. its been more than a quarter. How much we need to wait. I have been there for service centre they were also not aware of this issye. Do provide update to fix this bug..asap

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2 Posts

07-29-2019

GB

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  • Message 39 of 59

Re: Speaker issue after Android pie update#moto g6

2019-07-29, 13:47 PM

same here i've been searching for an answer. if i restart its fine untill i recieve or make a call and then all quiet again. have you found an answer yet\\\\\\\\\\\\\\\\\\/

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DK

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Re: Speaker issue after Android pie update#moto g6

2019-07-30, 12:46 PM

Imagine my joy when I was notified of a new system update today.

Then imagine my complete disappointment after applying the update and finding out that it did nothing to help with the low volume :( :(

I even did a factory reset, but to no avail.

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