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11-09-2019

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Re: Audio issue after Android 9.0 update

2019-11-11, 23:19 PM

Hi Mike

The solution of enabling mono audio dint work. Please suggest

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1777 Posts

04-04-2018

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Re: Audio issue after Android 9.0 update

2019-11-12, 6:35 AM

 wrote:

Hi Mike

The solution of enabling mono audio dint work. Please suggest


Hi Manjurekha,

 

Thanks for trying! Could you please take the hardware test? Go to the app drawer > Moto help > hardware test > Speaker > test. Let us know the result for further assistance.

 

Regards,

Suman



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11-09-2019

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Re: Audio issue after Android 9.0 update

2019-11-12, 22:31 PM

Hi Suman

 

I have tried testing speaker as well but no luck please find the attachment

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Re: Audio issue after Android 9.0 update

2019-11-13, 4:12 AM

 wrote:

Hi Suman

 

I have tried testing speaker as well but no luck please find the attachment


Hi Manjurekha,

 

Sorry to know about this. Looks like there is an issue with the hardware as you can see the red exclamation mark on it. I would suggest our Motorola Support for further assistance. Here is the link.

 

Regards,

Suman



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12-29-2019

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Re:Speaker issue after Android pie update#moto g6

2020-02-27, 21:30 PM
I was wondering if there has been any update or fix for this issue. I've had the problem since updating to pie (probably close to 8 months) and have been waiting for a fix ever since. My wife's phone has been prompting for an update for the same amount of time but I don't want to update from Android 8 for fear hers will stop working as well
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Re:Speaker issue after Android pie update#moto g6

2020-02-27, 21:30 PM
I was wondering if there has been any update or fix for this issue. I've had the problem since updating to pie (probably close to 8 months) and have been waiting for a fix ever since. My wife's phone has been prompting for an update for the same amount of time but I don't want to update from Android 8 for fear hers will stop working as well
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Re:Speaker issue after Android pie update#moto g6

2020-02-28, 5:18 AM

Hi bobmwsc,

 

Sorry to know about this and thanks for letting us know. I would like to know if you have taken the hardware test. If not, can you take one and let me know the result.

 

Regards,

Suman



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03-14-2020

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  • Message 58 of 59

Re:Speaker issue #motto g6

2020-03-14, 13:29 PM
When ever I play any song on YouTube the sound will be loud in starting and will reduce to minimal within seconds.
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Re:Speaker issue after Android pie update#moto g6

2020-03-16, 5:01 AM

Hi Vikss,

 

Thanks for posting & sorry to know about this. This is unusual-- can you check your device in Safe Mode and observe it for some time? Let me know how it goes.

 

Regards,

Suman



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