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03-24-2020

BE

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Speaker not working

2020-03-24, 6:49 AM

Dear,

 

            My MotoG6 speaker is not working. Please help to solve it.

 

kind reg

Siva

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1807 Posts

04-04-2018

IN

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Re:Speaker not working

2020-03-24, 8:06 AM

Hi Siva89,

 

Sorry to know about this and thanks for posting! May I know when did it start and when does it not work? Is it during calls or media applications as well? Can you check in Safe Mode and see if it's the same? Also, please take the hardware test-- go to the app drawer > Moto help > Hardware test > Speaker > test. Let me know the result.

 

Regards,

Suman



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1 Posts

03-24-2020

BE

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Re:Speaker not working

2020-03-24, 17:53 PM

Dear Suman,

 

                 Thanks for your reply. I did try safe mode. Did not work. I did not hear anything in speaker hardware test. Please let me know how to proceed further.

 

kind reg

Siva

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1807 Posts

04-04-2018

IN

302 Signins

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  • Posts: 1807
  • Registered: ‎04-04-2018
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Re:Speaker not working

2020-03-26, 6:45 AM

Thanks for trying. Since you did not hear anything while taking the Hardware test, it looks like the test failed and there is an issue with the Hardware/Speaker. A repair would be the next option, kindly contact our Motorola Support from your region for further assistance.

 

Regards,

Suman



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