Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

2 Posts

09-12-2013

3 Signins

0 Page Views

  • Posts: 2
  • Registered: ‎09-12-2013
  • Location:
  • Views: 0
  • Message 1 of 6

Speaker on phone doesn't work.

2020-03-18, 16:08 PM
The speaker on my phone doesn't produce any sound. I can hear sound through earphones. I have tried everything including a factory reset. Phone is still under a 2 year warranty.
Reply
Options

797 Posts

05-20-2019

US

109 Signins

7464 Page Views

  • Posts: 797
  • Registered: ‎05-20-2019
  • Location: US
  • Views: 7464
  • Message 2 of 6

Re:Speaker on phone doesn't work.

2020-03-18, 18:57 PM

Hello @music1

 

It's a pleasure to assist you! Can you confirm your location, please? This will help us to give the correct instructions about the process that you need to follow. I will be waiting for your response.  

 

Best regards,  

Marcela  

Motorola Support.

Reply
Options

2 Posts

09-12-2013

3 Signins

0 Page Views

  • Posts: 2
  • Registered: ‎09-12-2013
  • Location:
  • Views: 0
  • Message 3 of 6

Re:Speaker on phone doesn't work.

2020-03-18, 20:53 PM
I am in UK (Manchester Area). The phone is Moto g6 plus.
Reply
Options

1139 Posts

04-04-2018

IN

236 Signins

13888 Page Views

  • Posts: 1139
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 13888
  • Message 4 of 6

Re:Speaker on phone doesn't work.

2020-03-20, 6:42 AM

Hi,

 

Thanks for the confirmation! I would suggest you take the hardware test and let me know the result-- go to the App drawer > Moto help > Hardware test > Speaker > test. Also, kindly confirm, are you not able to hear on calls or it's the same with media files also?

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

09-12-2013

3 Signins

0 Page Views

  • Posts: 2
  • Registered: ‎09-12-2013
  • Location:
  • Views: 0
  • Message 5 of 6

Re:Speaker on phone doesn't work.

2020-03-20, 11:58 AM
I did the hardware test already then followed the link to this forum. No sounds work at all through phone speakers. All sound works through earphones and Bluetooth.
Reply
Options

1139 Posts

04-04-2018

IN

236 Signins

13888 Page Views

  • Posts: 1139
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 13888
  • Message 6 of 6

Re:Speaker on phone doesn't work.

2020-03-25, 12:07 PM

Hi music1,

 

Thanks for trying! I would suggest you clean the earphone jack and check. If it's still the same, a repair would be the next option. Apologies for the inconvenience. 

 

Regards,

Suman



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save