Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

15 Posts

10-26-2014

India

29 Signins

290 Page Views

  • Posts: 15
  • Registered: ‎10-26-2014
  • Location: India
  • Views: 290
  • Message 1 of 62

Speed dial list auto clearing

2019-05-06, 20:23 PM

HI, i have a moto g6 plus that is behaving strangely since last few days(since 1st may to be precise). the speed dial list keeps clearing by itself every one or two days. my mother has a moto e4 and she is having the exact same problem. i have read this same problem is occuring since some time on some xiaomi phones also, has it got someting to do with the android os?? the phones are stock oreo and nougat and haven't been updated except for security patches.

Reply
Answer
Options

15 Posts

10-26-2014

India

29 Signins

290 Page Views

  • Posts: 15
  • Registered: ‎10-26-2014
  • Location: India
  • Views: 290

Re: Speed dial list auto clearing

2019-06-24, 19:37 PM

Found the cause and the fix!

The problem lies in the package Google Play Services. if you want to fix this auto clearing, remove the contacts permission from Google Play services app but be aware that this will BREAK CONTACTS SYNCYING with your google account and you will get notifications about this intermittently and you will not be able to sync contacts without giving contacts permission to Google Play Services. (however, you can give contacts permission, sync contacts, then again deny contacts permission, this works fine.)Other than this everything will work just fine and you won't notice anything.(this app cannot be uninstalled or disabled as it is a system app and updates automatically as many other apps depend on it for proper working.)

 

Motorola or lenovo have nothing to do with this problem. The problem is due to some dumb guy at google who thought that people like to clear their frequent contacts and so he decided to do this on their behalf. There is a service in this package named "contactinteractions.service" which runs by itself from time to time and clears the frequently contacted list. this was not present in older versions of this app (I checked ver 10) but is present in the latest versions (ver 17 in my case) so we should be complaining to google. moreover this functionality is bound to be absent from android Q onwards.

 

Reply

Replies(61)
Options

1 Posts

05-06-2019

India

3 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎05-06-2019
  • Location: India
  • Views: 16
  • Message 2 of 62

Re: Speed dial list auto clearing

2019-05-07, 2:09 AM

I have been facing the same issue with my Moto G4. Can't seem to figure out why and when my recent call contacts and favorites are going out. I'm on Nougat. My friend with a Moto G6 and Oreo has the same complaint. 

Who can help us with this?

Reply
Options

2 Posts

05-07-2019

Australia

4 Signins

65 Page Views

  • Posts: 2
  • Registered: ‎05-07-2019
  • Location: Australia
  • Views: 65
  • Message 3 of 62

Re: Speed dial list auto clearing

2019-05-07, 4:58 AM

My G5 has the same problem - list clearing regularly (probably daily) - has cleared 3 or 4 times over the last few days or so.

Android Version 8.1.0; Security Patch level 1 Feb 2019.

 

Has the APP been updated; perhaps deliberately; to display only very recent calls?

 

I am used to using it as a quick, minimal action means to call contacts with whom I've had recent calls to or from & find (or at least found) it very useful.

Reply
Options

Re: Speed dial list auto clearing

2019-05-07, 10:27 AM

Try this.

 

Settings>apps>phone(dialer) Storage and clear Cache and Data.

 

Repeat for the Contacts app and then restart the phone.

 

HTH :)

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 5 of 62

Re: Speed dial list auto clearing

2019-05-07, 14:56 PM

Hi All,

 

Thank you for reporting, we would like to help. Just to narrow could you try uninstalling any updated on your Contacts app and observe for 24-48 hours to see if that helps?

 

Also, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

Re: Speed dial list auto clearing

2019-05-08, 22:02 PM

I own a Moto g4 plus and a Moto g too both are facing the same issue but recently I have not updated any contact app so no option to uninstall

Reply
Options

27 Posts

03-22-2014

United States of America

12 Signins

273 Page Views

  • Posts: 27
  • Registered: ‎03-22-2014
  • Location: United States of America
  • Views: 273
  • Message 7 of 62

Re: Speed dial list auto clearing

2019-05-08, 22:09 PM
I also have this same problem. Speed Dial contacts are clearing every day in the morning. I have a Moto g6 Play Oreo 8
Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 8 of 62

Re: Speed dial list auto clearing

2019-05-09, 13:13 PM

Thank you for your inputs, please be advised that our team is actively working on this. Will keep you posted once we hear back from our team.

 

In the meantime, please update your profile and share us the Bug Report for us to investigate further. Below are the steps on how to capture the Bug Report;

 

 1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

3 Posts

05-09-2019

United States of America

10 Signins

48 Page Views

  • Posts: 3
  • Registered: ‎05-09-2019
  • Location: United States of America
  • Views: 48
  • Message 9 of 62

Re: Speed dial list auto clearing

2019-05-09, 18:41 PM

We have a corporate officer with the same issue.  Hope this is solved soon and easily as he is inconvenienced and not happy.

Reply
Options

2 Posts

05-11-2019

India

1 Signins

33 Page Views

  • Posts: 2
  • Registered: ‎05-11-2019
  • Location: India
  • Views: 33
  • Message 10 of 62

Re: Speed dial list auto clearing

2019-05-11, 15:00 PM

I am also having the same problem in my moto g5 plus and in my wife's moto g4 plus. How come Motorola is not aware of this problem?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms