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15 Posts

10-26-2014

IN

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  • Message 1 of 62

Speed dial list auto clearing

2019-05-06, 20:23 PM

HI, i have a moto g6 plus that is behaving strangely since last few days(since 1st may to be precise). the speed dial list keeps clearing by itself every one or two days. my mother has a moto e4 and she is having the exact same problem. i have read this same problem is occuring since some time on some xiaomi phones also, has it got someting to do with the android os?? the phones are stock oreo and nougat and haven't been updated except for security patches.

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1 Posts

05-06-2019

IN

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  • Message 2 of 62

Re: Speed dial list auto clearing

2019-05-07, 2:09 AM

I have been facing the same issue with my Moto G4. Can't seem to figure out why and when my recent call contacts and favorites are going out. I'm on Nougat. My friend with a Moto G6 and Oreo has the same complaint. 

Who can help us with this?

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2 Posts

05-07-2019

AU

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  • Message 3 of 62

Re: Speed dial list auto clearing

2019-05-07, 4:58 AM

My G5 has the same problem - list clearing regularly (probably daily) - has cleared 3 or 4 times over the last few days or so.

Android Version 8.1.0; Security Patch level 1 Feb 2019.

 

Has the APP been updated; perhaps deliberately; to display only very recent calls?

 

I am used to using it as a quick, minimal action means to call contacts with whom I've had recent calls to or from & find (or at least found) it very useful.

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1912 Posts

10-16-2018

GB

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  • Message 4 of 62

Re: Speed dial list auto clearing

2019-05-07, 10:27 AM

Try this.

 

Settings>apps>phone(dialer) Storage and clear Cache and Data.

 

Repeat for the Contacts app and then restart the phone.

 

HTH :)

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5996 Posts

12-04-2017

IN

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  • Message 5 of 62

Re: Speed dial list auto clearing

2019-05-07, 14:56 PM

Hi All,

 

Thank you for reporting, we would like to help. Just to narrow could you try uninstalling any updated on your Contacts app and observe for 24-48 hours to see if that helps?

 

Also, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Re: Speed dial list auto clearing

2019-05-08, 22:02 PM

I own a Moto g4 plus and a Moto g too both are facing the same issue but recently I have not updated any contact app so no option to uninstall

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27 Posts

03-22-2014

US

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  • Message 7 of 62

Re: Speed dial list auto clearing

2019-05-08, 22:09 PM
I also have this same problem. Speed Dial contacts are clearing every day in the morning. I have a Moto g6 Play Oreo 8
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5996 Posts

12-04-2017

IN

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  • Message 8 of 62

Re: Speed dial list auto clearing

2019-05-09, 13:13 PM

Thank you for your inputs, please be advised that our team is actively working on this. Will keep you posted once we hear back from our team.

 

In the meantime, please update your profile and share us the Bug Report for us to investigate further. Below are the steps on how to capture the Bug Report;

 

 1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply or via a private message.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

05-09-2019

US

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  • Message 9 of 62

Re: Speed dial list auto clearing

2019-05-09, 18:41 PM

We have a corporate officer with the same issue.  Hope this is solved soon and easily as he is inconvenienced and not happy.

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2 Posts

05-11-2019

IN

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  • Message 10 of 62

Re: Speed dial list auto clearing

2019-05-11, 15:00 PM

I am also having the same problem in my moto g5 plus and in my wife's moto g4 plus. How come Motorola is not aware of this problem?

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