Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

15 Posts

10-26-2014

IN

29 Signins

290 Page Views

  • Posts: 15
  • Registered: ‎10-26-2014
  • Location: IN
  • Views: 290
  • Message 11 of 62

Re: Speed dial list auto clearing

2019-05-11, 16:03 PM

Hi swaraj, thanks for helping. could you please ask your dev team to look into the source code for the package com.android.dialler ?? i have figured the problem is with the date and time parsing code in this package that arranges and removes the tiles for the speed dial list based on the time last dialled or recieved. originally it removed the contact tiles after a period of 30 days, if the phone date is set before 1st may 2019, but after that date it removes it randomly, sometimes just after 6 hrs and sometimes after 24-48 hrs. and this problem is present even on my moto G2( stock kitkat 4.4.4)

Reply
Options

2 Posts

05-13-2019

IN

3 Signins

53 Page Views

  • Posts: 2
  • Registered: ‎05-13-2019
  • Location: IN
  • Views: 53
  • Message 12 of 62

Re: Speed dial list auto clearing

2019-05-13, 3:21 AM

This is the bug report: 

 

https://drive.google.com/file/d/1dlVz8k7GPT9hN-zSIYcAMXloeDLHqJXF/view?usp=drivesdk

Reply
Options

3 Posts

05-13-2019

US

6 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎05-13-2019
  • Location: US
  • Views: 20
  • Message 13 of 62

Re: Speed dial list auto clearing

2019-05-13, 11:29 AM

Same problem, same timeframe.

 

Moto G Play

model XT1604

Android 7.7.1

build  NPiS26.48-43-2

Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 14 of 62

Re: Speed dial list auto clearing

2019-05-14, 13:41 PM

Hello all,

 

Thank you for all your inputs. A quick update, could you all try to update your 'Google app' and 'Contact app' to the latest version available on play store and reboot your device. Observe and let us know how it goes? 

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

15 Posts

10-26-2014

IN

29 Signins

290 Page Views

  • Posts: 15
  • Registered: ‎10-26-2014
  • Location: IN
  • Views: 290
  • Message 15 of 62

Re: Speed dial list auto clearing

2019-05-14, 18:48 PM

Still the same after update. speed dial list clears at 12 am local time, mostly

Reply
Options

27 Posts

03-22-2014

US

12 Signins

273 Page Views

  • Posts: 27
  • Registered: ‎03-22-2014
  • Location: US
  • Views: 273
  • Message 16 of 62

Re: Speed dial list auto clearing

2019-05-14, 20:36 PM

Spoke live with Julius at Motorola Technical Support 2 days ago.

Followed his instructions to clear the cache and clear data on the contacts app and phone app.

Rebooted the phone.  Google Update available in Play Store.....Updated Google....Rebooted phone.  

Did not solve problem.....Populated Speed Dial call contacts still clearing next morning.

 

Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 17 of 62

Re: Speed dial list auto clearing

2019-05-17, 13:16 PM

Hi.

 

Thank you all for testing and observation, appreciate your efforts. Please be advised that we have passed your feedback along to our team who is actively looking into this. We will keep you posted once we hear from our team.


Regards,
Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

2 Posts

05-18-2019

IN

5 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 45
  • Message 18 of 62

Re: Speed dial list auto clearing

2019-05-18, 2:31 AM

I am facing the same issue for the past 2-3 days. I am using motog5splus. I did not remember updating any app or system updates recently. 

Reply
Options

1 Posts

05-09-2019

IN

3 Signins

58 Page Views

  • Posts: 1
  • Registered: ‎05-09-2019
  • Location: IN
  • Views: 58
  • Message 19 of 62

Re: Speed dial list auto clearing

2019-05-19, 2:59 AM

Same issue with my Moto G5S Plus, its so inconvenient. One thing i can notice is this problem started after 1st May 2019 with most of the users. This problem is there in smartphone of other brands as well, i read a forum of some other company, there also people are having same issues which started this month only. I think it is problem with Android. Please send our concerns to Google, they should resolve it urgently.

Reply
Options

2 Posts

05-18-2019

IN

5 Signins

45 Page Views

  • Posts: 2
  • Registered: ‎05-18-2019
  • Location: IN
  • Views: 45
  • Message 20 of 62

Re: Speed dial list auto clearing

2019-05-19, 3:56 AM
I guess this happens when I plug my charger. It did not clear the whole day yesterday and it was still there today morning. But as soon as I plugged my charger in the morning, the list cleared.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete