Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

3 Posts

05-13-2019

US

6 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎05-13-2019
  • Location: US
  • Views: 20
  • Message 21 of 62

Re: Speed dial list auto clearing

2019-05-21, 14:06 PM
I attempted to replicate the plugging of my charger into my phone, but I could not - each day the speed dial list clears on first opening.  I've left my phone at that screen several times, and when I finish my security pw to access the phone in the morning, the list briefly shows as it would normally, and them clears completely.  Every time.  No exception.



I will try one more test, to make sure the phone is not plugged into the charger when I go to bed, and see if it does not clear the list.
Reply
Options

1953 Posts

10-16-2018

GB

1748 Signins

26878 Page Views

  • Posts: 1953
  • Registered: ‎10-16-2018
  • Location: GB
  • Views: 26878
  • Message 22 of 62

Re: Speed dial list auto clearing

2019-05-21, 14:32 PM

Try the Standalone Google dialer/phone?

 

https://play.google.com/store/apps/details?id=com.google.android.dialer&hl=en_GB

 

 

Reply
Options

3 Posts

05-23-2019

US

3 Signins

25 Page Views

  • Posts: 3
  • Registered: ‎05-23-2019
  • Location: US
  • Views: 25
  • Message 23 of 62

Re: Speed dial list auto clearing

2019-05-23, 23:08 PM

This may or may not be a coincidence but right after I installed then deleted WhatsApp for Business, the auto clearing problem started.
I think it's been a few weeks since the bug showed up. Weird! I suspectr it's a virus, perhaps a trojan..They always like to sneak up on ya and go BOO! ;)
Haven't endured any successful virus attacks on my PCs in years...now they're trying to get me through the phone! :D 
I've not really minded although I did very much enjoy using the app...but it's easy to bypass too so no big deal...I'd just like to let this get sorted out and apply what ever solution comes up. I figured buying a new phone might not be a good move since it can obviously hit anyone's phones from what I'm reading. 
Anyway, just my .000002 btc worth!
GodSpeed!

Reply
Options

3 Posts

05-23-2019

US

3 Signins

25 Page Views

  • Posts: 3
  • Registered: ‎05-23-2019
  • Location: US
  • Views: 25
  • Message 24 of 62

Re: Speed dial list auto clearing

2019-05-24, 20:35 PM
I have a similar problem on my G4... after loading the uninstalling an App...WhatsApp for business....then the problem started..coincidence or cause> Hmm...
Reply
Options

3 Posts

05-13-2019

US

6 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎05-13-2019
  • Location: US
  • Views: 20
  • Message 25 of 62

Re: Speed dial list auto clearing

2019-05-24, 21:52 PM
Nope, it doesn't matter, still clears daily regardless of the state of charging.
Reply
Options

2 Posts

01-19-2017

IN

3 Signins

63 Page Views

  • Posts: 2
  • Registered: ‎01-19-2017
  • Location: IN
  • Views: 63
  • Message 26 of 62

Re: Speed dial list auto clearing

2019-05-27, 7:42 AM

Hi Sir,

 

Kindly find below the bug report. I am facing this speed dialling list getting cleared every day since last few weeks. Its a very useful feature which I would like to have it back as I don't need to check the contact list or even scroll down a call log list to instantly call somebody with the touch or a simple click on the speed dial buttons.

 

 

https://drive.google.com/file/d/1cBREMo-ab1ulu451CEDccf_2HT2Msb19/view?usp=sharing

Reply
Options

2 Posts

05-07-2019

AU

4 Signins

65 Page Views

  • Posts: 2
  • Registered: ‎05-07-2019
  • Location: AU
  • Views: 65
  • Message 27 of 62

Re: Speed dial list auto clearing

2019-05-27, 8:06 AM

Whatsapp can't be the problem for me because I've never loaded it.

 

However, I now have not had the reset occur with speed dial list now retaining information for 6 days.

 

Presumably it has now been addressed & fixed??????

Reply
Options

2 Posts

05-28-2019

IN

2 Signins

9 Page Views

  • Posts: 2
  • Registered: ‎05-28-2019
  • Location: IN
  • Views: 9
  • Message 28 of 62

Re: Speed dial list auto clearing

2019-05-28, 3:47 AM

So this problem has a simple solution.. select any number that you wish to store as speed dial and Mark it by clicking the star ..( see picture below ) once done this will stay as speed dial and not get auto deleted...hope it helps

Reply
Options

2 Posts

05-28-2019

IN

2 Signins

9 Page Views

  • Posts: 2
  • Registered: ‎05-28-2019
  • Location: IN
  • Views: 9
  • Message 29 of 62

Re: Speed dial list auto clearing

2019-05-28, 3:48 AM

So this problem has a simple solution.. select any number that you wish to store as speed dial and Mark it by clicking the star ..( see picture below ) once done this will stay as speed dial and not get auto deleted...hope it helps

Reply
Options

5996 Posts

12-04-2017

IN

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: IN
  • Views: 77328
  • Message 30 of 62

Re: Speed dial list auto clearing

2019-05-28, 8:29 AM

 wrote:

Hi Sir,

 

Kindly find below the bug report. I am facing this speed dialling list getting cleared every day since last few weeks. Its a very useful feature which I would like to have it back as I don't need to check the contact list or even scroll down a call log list to instantly call somebody with the touch or a simple click on the speed dial buttons.

 

 

https://drive.google.com/file/d/1cBREMo-ab1ulu451CEDccf_2HT2Msb19/view?usp=sharing


Thanks for your Bug Report, we have shared your report to our engineer team for further investigation. In the meantime, you can follow the workarounds as suggested by users above.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete