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Unable to make and receive calls

2020-02-28, 9:29 AM
For the past few days I am unable to receive or make calls from my Moto G6 Plus handset. I'm able to get all other services like sms etc. I have an Airtel 4G connection which I got checked today. I can make and receive calls if I use the same SIM on other handsets.pleaee advise the further process. Should I change the phone !

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Re:Unable to make and receive calls

2020-02-28, 9:49 AM

Hi Shrvishakha,


Thanks for posting and sorry to know about this. I would suggest you reset your Network settings--  Go to Settings > System > Advanced > Reset option > Reset Wi-Fi, mobile & Bluetooth. 

Also, check with another SIM card and see if you are able to call. Let me know how it goes.




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Re:Unable to make and receive calls

2020-02-28, 9:54 AM

See other reply and if a Network reset doesn't work try a manual scan for a Network,then pick a WRONG one and let it fail and then pick the correct one.


Also check your Network provider's site for a Network Service coverage link as a local Mast may be down.


HTH :)


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