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7 Posts

04-15-2019

Australia

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Unable to turn off ringtone

2019-12-26, 9:48 AM

In the past I have had no problems, switching off the sound , just by scrolling down the volume control.

Earlier today I attended a function where phones were to be switched off, to my embarrassment my phone rang, it showed as switched off but it still rang, I could not turn it off and had to switch off the phone. I was very unpopular, nobody believed me when I said I had muted the phone. Has there been any upgrade recently that would cause this?

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2999 Posts

04-04-2018

India

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Re: Unable to turn off ringtone

2019-12-27, 5:38 AM

 wrote:

In the past I have had no problems, switching off the sound , just by scrolling down the volume control.

Earlier today I attended a function where phones were to be switched off, to my embarrassment my phone rang, it showed as switched off but it still rang, I could not turn it off and had to switch off the phone. I was very unpopular, nobody believed me when I said I had muted the phone. Has there been any upgrade recently that would cause this?


Hi COLC,

 

Sorry to know about this. Please tell us how often is it happening? Can you check your device in Safe Mode and observe it for some time? Let me if it's the same in Safe Mode.

 

Regards,

Suman



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57 Posts

10-27-2019

United States of America

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Re: Unable to turn off ringtone

2020-01-21, 3:29 AM

Which phone do you have? Have you installed the Pie 9 update, and if so, did this start happening after the update? I've not installed the update and have no issues with my G6.

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