wrote:
So I have the G6 Plus and it functions fine. However, when I add a VPN (either PPTP or L2TP), it connects for maybe 5 seconds before disconnecting. A Samsung S7 to the same VPN works perfectly fine.
What's going on Moto?
Hi cwyap,
We want to look further into this, if you can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a Bug Report regarding this. Bug Report will collect information about your current device state.
Here's how:
Note: Capture the report right after the issue happened.
1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take Bug Report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the Bug Report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the Bug Report to your personal Google Drive and then share the link to the Bug Report on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the Bug Report was taken. Please indicate the time that you observed the behavior in local time.
Regards,
Swaraj
Moto Support
If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943