Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

4 Posts

11-23-2018

United States of America

9 Signins

28 Page Views

  • Posts: 4
  • Registered: ‎11-23-2018
  • Location: United States of America
  • Views: 28
  • Message 81 of 155

Re: Voice Match has stopped working

2019-08-02, 5:44 AM

I am having the same issue. Upgraded to pie recently and now voice match isn't working. If you tap to turn voice match on it will briefly turn blue (on) and then back off. So frustrating. I've tried everything mentioned here except a hard restart with no luck. Any ideas? Seems like a perfectly good phone suddenly got less useful due to the "update". 

Reply
Options

19 Posts

02-13-2019

United States of America

33 Signins

327 Page Views

  • Posts: 19
  • Registered: ‎02-13-2019
  • Location: United States of America
  • Views: 327
  • Message 82 of 155

Re: OK Google Does Not Work

2019-08-02, 14:37 PM

A reboot fixed it for a full 24 hours, now it's back to broken. 

 

How was this not fixed in the 8 months of tests before the pie release? This forum is littered with people have the same problem and not a single permanent solution. 

Reply
Options

18 Posts

08-28-2018

Poland

46 Signins

406 Page Views

  • Posts: 18
  • Registered: ‎08-28-2018
  • Location: Poland
  • Views: 406
  • Message 83 of 155

Re: OK Google Does Not Work

2019-08-02, 19:46 PM

I have disabled some system applications in the settings - Photo Editor  Moto and Voice Command Moto and a some others. Issue with Ok Google is fixed. For a few days everything is ok. The same thing I did in my wife's g6 and it is also ok.

Reply
Options

19 Posts

02-13-2019

United States of America

33 Signins

327 Page Views

  • Posts: 19
  • Registered: ‎02-13-2019
  • Location: United States of America
  • Views: 327
  • Message 84 of 155

Re: OK Google Does Not Work

2019-08-03, 22:49 PM

I disabled Moto Voice and wiped it's data yesterday and rebooted, Ok Google broken again today.

 

Good thing Moto got those IMEI's and started investigating this in the beginning of this thread. That was only 4 months ago, that has really beared fruit. 

Reply
Options

18 Posts

08-28-2018

Poland

46 Signins

406 Page Views

  • Posts: 18
  • Registered: ‎08-28-2018
  • Location: Poland
  • Views: 406
  • Message 85 of 155

Re: OK Google Does Not Work

2019-08-04, 17:00 PM

For me it worked for several days until the phone was restarted. After reboot it does not work again. 

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 86 of 155

Re: Voice Match has stopped working

2019-08-05, 14:10 PM

Hi blues_co,

 

Thanks for the post. Resetting the phone works for one of the users here. Have you tried doing a factory data reset without restoring your apps (Settings > System > Reset options > Factory Reset)? - I recommend doing that and see if that solves for you. Backup your files before resetting your phone so you won't lose your files. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

19 Posts

02-13-2019

United States of America

33 Signins

327 Page Views

  • Posts: 19
  • Registered: ‎02-13-2019
  • Location: United States of America
  • Views: 327
  • Message 87 of 155

Re: OK Google Does Not Work

2019-08-05, 17:00 PM

I deleted all data for Moto Voice, then cleared all data from the Google app and immediately did a hard reboot (hold power button down 20 secs or so until phone turns its self off) without opening the Google app again. I'm not turning Moto Voice back on, didn't use it anyways. So far it has been on for almost 48 hours which is the longest it's been on since this problem started. I will post again if it breaks again, which I'm guessing it probably will. 

Reply
Options

1 Posts

08-08-2019

United Kingdom of Great Britain and Northern Ireland

2 Signins

21 Page Views

  • Posts: 1
  • Registered: ‎08-08-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 21
  • Message 88 of 155

Re: Voice Match has stopped working

2019-08-08, 14:16 PM

OK, I regularly suffer form this bug also, so presumably everybody does.  It seems random, and can fix itself overnight!

Today i fixed it by:-

 

1] If you have it installed it, then remove "Google Assistant" app (I installed this in a failed previous attempt to fix Voice Match).

2] Remove updates from Google App (press and hold Google App -> press "i" -> Press three dots -> remove updates (I think this is the route to remove updates as this option is no longer available to me as I already removed updates!)

3] Power cycle phone by press and holding the power button for 10 seconds.

4] Press and hold home button to turn on Google assistant - I found that this option invoked the assistant as though it was a new feature, intruducing me to its benefits.  It found the old voice model though, but I decided to retrain it (a few seconds work)

 

Bingo!

 

This fix doesn't work on my parrtner's Moto G6!

 

Reply
Options

4 Posts

11-23-2018

United States of America

9 Signins

28 Page Views

  • Posts: 4
  • Registered: ‎11-23-2018
  • Location: United States of America
  • Views: 28
  • Message 89 of 155

Re: Voice Match has stopped working

2019-08-08, 14:23 PM

Rich, thanks for the reply. I haven't tried doing a factory reset as this seems rather drastic and inconvenient to fix this bug. Seems like a software update would be the more appropriate fix. 

Reply
Options

7 Posts

08-08-2019

United States of America

9 Signins

50 Page Views

  • Posts: 7
  • Registered: ‎08-08-2019
  • Location: United States of America
  • Views: 50
  • Message 90 of 155

Re: Voice Match has stopped working

2019-08-08, 16:24 PM

Sooo.... Is Lenovo doing anything about this problem?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms