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29 Posts

08-14-2015

US

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Warm Flash led not working on Moto G6 or is it normal?

2018-06-07, 1:59 AM

Hi. I have a Moto G6 and I noticed the flash tone is colder than my previous Moto G4 Plus. I even stared at my Moto G6 flash and couldn't see the Amber led flash turning on. Is it like that or is it broken? 

 

Does anyone else notice the same?

 

Thanks

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5988 Posts

12-04-2017

IN

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Re: Warm Flash led not working on Moto G6 or is it normal?

2018-06-07, 12:01 PM

 wrote:

Hi. I have a Moto G6 and I noticed the flash tone is colder than my previous Moto G4 Plus. I even stared at my Moto G6 flash and couldn't see the Amber led flash turning on. Is it like that or is it broken? 

 

Does anyone else notice the same?

 

Thanks


Hello, h_er28

 

Thank you for reporting the issue, let me try to help you here. To quickly narrow down-- could you test your device in safe mode and let us know how it goes? Does this also happen on the camera app while you try to use a flashlight? Have you tested your "flash" under device help? 

 

Please share us your observation for us to further look into the same.

 

Regards,

Swaraj

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29 Posts

08-14-2015

US

39 Signins

534 Page Views

  • Posts: 29
  • Registered: ‎08-14-2015
  • Location: US
  • Views: 534
  • Message 3 of 6

Re: Warm Flash led not working on Moto G6 or is it normal?

2018-06-07, 12:35 PM

It is the same tone in all modes (safe, flashlight, camera, etc.).

 

I have the Latin International version (dual sim) XT1925-2.

I clearly see the two dual tone flash on the US Moto page render (screenshot attached), but when I look closely to mine I only see one led at the center (not two), the cold one. Is it because of the international version that doesnt come with dual-tone flash ? Or it should come with the dualtone flash no matter the region ?

 

Thanks.

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29 Posts

08-14-2015

US

39 Signins

534 Page Views

  • Posts: 29
  • Registered: ‎08-14-2015
  • Location: US
  • Views: 534
  • Message 4 of 6

Re: Warm Flash led not working on Moto G6 or is it normal?

2018-06-07, 13:35 PM

I think I have the argentinian version. If you go to http://www.motorola.com.ar/moto-g6/p  you can clearly see that some of the image renders show only a single-tone flash LED, not two!! 

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29 Posts

08-14-2015

US

39 Signins

534 Page Views

  • Posts: 29
  • Registered: ‎08-14-2015
  • Location: US
  • Views: 534
  • Message 5 of 6

Re: Warm Flash led not working on Moto G6 or is it normal?

2018-06-07, 14:03 PM

Even Motorola doesnt clairfy this on any of its web pages. I attached one of the renders from BR webpage. There you can clearly see one single LED, but some other renders show dual LEDs.

I wish Motorola was more clear about this before purchasing.

Cant believe that in 2018 there are phones with a single led and to make things worse it is a cold led!

Total letdown.

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5988 Posts

12-04-2017

IN

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  • Posts: 5988
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  • Message 6 of 6

Re: Warm Flash led not working on Moto G6 or is it normal?

2018-06-08, 16:07 PM

 wrote:

Even Motorola doesnt clairfy this on any of its web pages. I attached one of the renders from BR webpage. There you can clearly see one single LED, but some other renders show dual LEDs.

I wish Motorola was more clear about this before purchasing.

Cant believe that in 2018 there are phones with a single led and to make things worse it is a cold led!

Total letdown.


Hi h_er28,

 

We apologize for the confusion, we thank you for reporting. Please be informed that the Moto G6  has a single LED flash as seen in some of the screenshots. We have also reported regarding the website to our backend team.

 

Thanks,
Swaraj

Moto Support

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