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469 Posts

07-13-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 91 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-04-17, 16:24 PM
Plus you're judging Samsung which have mostly high/mid range phones but the g series as budget phones.
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6 Posts

04-24-2019

India

6 Signins

69 Page Views

  • Posts: 6
  • Registered: ‎04-24-2019
  • Location: India
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  • Message 92 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-04-24, 20:33 PM

My Moto g6 has been switching off by itself at random for the past 2 days. Happens at low and high battery levels and there are no new apps for the past few weeks. The phone is about 8 months old. 

 

Please help :(

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5 Posts

05-20-2019

Chile

13 Signins

183 Page Views

  • Posts: 5
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  • Location: Chile
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  • Message 93 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-06-18, 15:21 PM

Sent an inbox with a drive link to my bug reports, I'm a Moto G6 user.

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232 Posts

03-28-2019

United States of America

344 Signins

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  • Posts: 232
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  • Location: United States of America
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  • Message 94 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-07-31, 21:50 PM

Hey, thanks for the forum. I'm here to get tips and answers from our community of owners.


~us retail g6~no lifeguard on duty
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12 Posts

10-27-2018

United Kingdom of Great Britain and Northern Ireland

14 Signins

118 Page Views

  • Posts: 12
  • Registered: ‎10-27-2018
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 95 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-05, 23:07 PM

Just seen the late update notice for my g6. I am rather concerned about the statement that in effect says that I have to allow Motorola to decide to use my mobile data as opposed to WiFi if I want to continue with the update. I think this is outrageous behaviour. It's my phone, my data, if I'm prepared to delay taking an update (appreciate the security implications) to avoid a large download against my mobile data then why do Motorola think its Ok to overrule me, or apparently deny me any further (security) updates if I don't agree to this. 

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5 Posts

08-06-2019

Ghana

6 Signins

94 Page Views

  • Posts: 5
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  • Location: Ghana
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  • Message 96 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-06, 16:45 PM

I'm using the g6 play

And I've not been able to unlock my phone using the pin

I can only unlock using my fingerprint

When I attempt to unlock using the pin, after clicking the tick button, my phone gets a black screen, freezes for a few seconds and returns me back to me entering the pin

I'm reluctant about restarting my phone since the only way I can unlock the phone after restarting is by entering the pin

Please help

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469 Posts

07-13-2017

United Kingdom of Great Britain and Northern Ireland

1376 Signins

6708 Page Views

  • Posts: 469
  • Registered: ‎07-13-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 6708
  • Message 97 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-07, 14:04 PM
factory reset the phone it will fix that
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5 Posts

08-06-2019

Ghana

6 Signins

94 Page Views

  • Posts: 5
  • Registered: ‎08-06-2019
  • Location: Ghana
  • Views: 94
  • Message 98 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-07, 17:30 PM

I read through the steps for factory reset

And it stated that after factory reset, I'd have to enter the pin 

Am I assured that the pin will work after factory reset?

Note- I've not forgotten my pin

It's just not unlocking whereas fingerprint works fine

And also how long does factory reset take? approximately

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232 Posts

03-28-2019

United States of America

344 Signins

5423 Page Views

  • Posts: 232
  • Registered: ‎03-28-2019
  • Location: United States of America
  • Views: 5423
  • Message 99 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-08, 4:07 AM

 wrote:

I read through the steps for factory reset

And it stated that after factory reset, I'd have to enter the pin 


Hey, welcome to the welcome to our community thread. Where are those factory reset instructions you're referring to?

~us retail g6~no lifeguard on duty
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5 Posts

08-06-2019

Ghana

6 Signins

94 Page Views

  • Posts: 5
  • Registered: ‎08-06-2019
  • Location: Ghana
  • Views: 94
  • Message 100 of 112

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2019-08-08, 12:08 PM

 

Here

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