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15 Posts

07-30-2019

United States of America

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  • Message 111 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2020-09-29, 15:25 PM

Hi. If we replace our MOTO G6 with a newer model MOTO G6, does Motorola provide a way to move all our apps and data to the new G6?

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 112 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2020-09-29, 18:15 PM

Hi RB-BB,

 

I will be glad to help you with this. Make sure you backup your files/apps so you can restore them in your new device. There are ways you can do this. You can try backing them up through Google Drive or your Google account and you can also utilize LMSA tool to backup and restore your data. Please check this link for more information. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

08-06-2021

India

11 Signins

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  • Posts: 8
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  • Message 113 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2021-08-06, 13:39 PM

I am hearing impaired and Moto G6 plus is suitable for me and I want to buy it but it shows out of stock in Maharaja India, pls bring it as it will help the deaf to listen to music

 

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4889 Posts

09-09-2019

United States of America

523 Signins

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  • Message 114 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2021-08-07, 15:37 PM

@ Omkaraaa wrote:

I am hearing impaired and Moto G6 plus is suitable for me and I want to buy it but it shows out of stock in Maharaja India, pls bring it as it will help the deaf to listen to music

 

 

Hi @ Omkaraaa,

 

Thank you for reaching us out. Please let us check any other option suitable for you.

 

Regards,

Fabricio 

Motorola Tech Support.



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8 Posts

08-06-2021

India

11 Signins

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  • Message 115 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2021-08-09, 14:59 PM

Pls look for Moto G6 plus (6gb Ram) stock in Pune Maharashtra India

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5 Posts

08-09-2021

India

6 Signins

15 Page Views

  • Posts: 5
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  • Message 116 of 119

Random Shut down of Moto G6 Plus when a video is played

2021-08-09, 16:52 PM

Have been facing this issue for a week now.

Whenever I try to watch a video the phone shut downs within few seconds.

This happens irrespective of where the video is being played; in gallery, WhatsApp, YouTube etc.

Would request the team to kindly look into this matter and resolve it.

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3323 Posts

02-13-2020

United States of America

422 Signins

24073 Page Views

  • Posts: 3323
  • Registered: ‎02-13-2020
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  • Message 117 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2021-08-09, 21:44 PM

@ Shikha Chandra wrote:

Have been facing this issue for a week now.

Whenever I try to watch a video the phone shut downs within few seconds.

This happens irrespective of where the video is being played; in gallery, WhatsApp, YouTube etc.

Would request the team to kindly look into this matter and resolve it.

Hi,

 

Thanks for reaching out! We will be glad to help you with the video playback issue.  Please try using the device in safe mode:

 

What is safe mode and how do I use it?


Safe mode starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

To Enable Safe Mode:

1.  Press the Power key

2.  Touch and HOLD Power off on the screen.

3.  Touch OK when Reboot to safe mode appears

4.  Phone will reboot and Safe Mode will appear in bottom left corner

5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.

6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.


Tips:

  • Begin by looking for specific application types such as launchers, task killers or anti-virus apps.
  • You may be required to re-add accounts such as Facebook and LinkedIn after initiating Safe mode. (Settings > + Add Account) 

To remove an application:

Touch Image > Play Store > Menu > My apps


Touch the application that you want to remove

Touch Uninstall, then confirm by touching OK

 

 

Regards,

Richard

Motorola Support Team



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1 Posts

08-11-2021

United States of America

1 Signins

5 Page Views

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  • Registered: ‎08-11-2021
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  • Message 118 of 119

new phone problems

2021-08-11, 17:53 PM

I have bought a moto g6 play and I need to set up voicemail and also change system language to english from spanish, any thoughts ?

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3323 Posts

02-13-2020

United States of America

422 Signins

24073 Page Views

  • Posts: 3323
  • Registered: ‎02-13-2020
  • Location: United States of America
  • Views: 24073
  • Message 119 of 119

Re:Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

2021-08-11, 21:43 PM

@ lotsatom wrote:

I have bought a moto g6 play and I need to set up voicemail and also change system language to english from spanish, any thoughts ?

Hi there,

 

Thanks for reaching out!

In order to set up your voicemail, you will need to contact your service provider. In order to change the language of the device, please try the following steps:

  • Tap the Settings icon
  • Scroll down and tap System
  • Tap Languages & Input
  • Tap Languages
  • Tap Add a Language
  • Tap the language you wish to add
  • To reorder the languages, tap and hold on the four lines beside a language
  • Drag it into position and then lift your finger. The language at the top of the list will be the default system language

Regards,

Richard

Motorola Support team



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