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1 Posts

04-01-2021

United States of America

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bootloader unlock issue G6

2021-04-01, 23:34 PM

hallo i put in code and it said everything was ok until it said i was blocked for some reason... phones paid off and everything i got it at walmart.

 

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13579 Posts

03-05-2018

United States of America

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Re:bootloader unlock issue G6

2021-04-02, 13:25 PM

Hi johnny5hax0rs

 

Can you share your bootloader details and the error? Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

04-08-2021

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Re:bootloader unlock issue G6

2021-04-08, 14:27 PM

I charged my moto g6 overnight (I've had it for a year) and I received the "Start Up Failed" error and

"Use the Software Repair Assistant on computer to repair your device.  Connect your device to your computer to get the Software Repair Assistant. 

I cant find any place with this software for my Moto g6.   Can you please advise.   I'm a Sprint customer, so the Verizon download will not work.   

When I go to https://support.lenovo.com/us/en/downloads/ds101291   I get the message that "This content is not compatible with the product you selected (moto g6). Click here to navigate to the moto g6 product support page, or select a different serial number or product."

At https://motorola-global-portal.custhelp.com/app/mcp%2Fmy_devices  it states my device is out of warranty??  Thanks in advance for your help!

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13579 Posts

03-05-2018

United States of America

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  • Message 4 of 6

Re:bootloader unlock issue G6

2021-04-08, 20:27 PM

Hi JenniferP419

 

Thanks for the details. Did you try using the Rescue function? Can you share the screenshot of the error? 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

04-16-2021

Nigeria

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Re:bootloader unlock issue G6

2021-04-16, 10:56 AM

Can't unlock my Motorola g6 , the site is saying my device is not eligible for unlocking

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13579 Posts

03-05-2018

United States of America

1280 Signins

173865 Page Views

  • Posts: 13579
  • Registered: ‎03-05-2018
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  • Message 6 of 6

Re:bootloader unlock issue G6

2021-04-16, 14:23 PM

Hi Loverjohnson

 

Can you please share with me the IMEI of the phone so I can cross check from our end? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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