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06-20-2018

GB

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error code 963

2018-06-20, 10:30 AM

Ive had my phone for about a month now and 2 weeks in the SD card suddenly decided it wasn't mounted.  I made sure it was correctly inserted etc but basically had to reformat it and since then it has been working fine...

 

However as of this morning some apps aren't working and i get error code 963 if i try to update or re-download them.  Facebook is the main issue.  I have been reading about this and one issue seems to be possibly the SD card.  Is anyone else having this?  Is it likely an issue with my Sd card or is my handset even dodgy??

 

thanks in advance

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3948 Posts

12-01-2016

PH

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Re: error code 963

2018-06-20, 13:21 PM

Hi Falawanoi

 

This is not typical. I have looked into this error and it seems the error code 963 generally occurred when trying to install or update applications and can be caused by corrupted cache problem or SD card crash.  So, I would suggest trying to safely remove the SD card and install the updates again.  Make sure to install the app in your internal storage.

 

Let me know how it goes.

 


Regards,
Daisy
Moto Support

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2 Posts

06-20-2018

GB

3 Signins

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  • Posts: 2
  • Registered: ‎06-20-2018
  • Location: GB
  • Views: 23
  • Message 3 of 3

Re: error code 963

2018-06-20, 13:48 PM

yeah its now saying my Sd card is corrupted...  So i'll get a new one and see what happens!

 

thanks

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