Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

5 Posts

10-12-2018

United States of America

13 Signins

88 Page Views

  • Posts: 5
  • Registered: ‎10-12-2018
  • Location: United States of America
  • Views: 88
  • Message 21 of 91

Re: low speaker volume on phone calls

2018-12-04, 13:50 PM

G6

Reply
Options

3 Posts

12-12-2018

United States of America

3 Signins

32 Page Views

  • Posts: 3
  • Registered: ‎12-12-2018
  • Location: United States of America
  • Views: 32
  • Message 22 of 91

Re: low speaker volume on phone calls

2018-12-12, 13:42 PM

Just got my G6, and lo and behold, same issue: speaker volume for phone calls is whisper quiet. The speaker volume for media (i.e. not phone calls) and alarms is perfectly adequate. When I plug in a headset and use it for a call, the volume is plenty loud, even at a moderate setting. Unfortunately, for me, enabling the hearing aid compatibility mentioned earlier doesn't offser any assistance.

 

As stated by other users, I'm really curious as to why we even have to have this conversation...the G6 is still supposed to be a phone first, right? Shouldn't that be the first thing you all check when doing system testing? When can we expect the fix? Alternatively, who can authorize the handset warranty being maintained after I root the phone and fix it myself?

Reply
Options

3 Posts

12-12-2018

United States of America

3 Signins

32 Page Views

  • Posts: 3
  • Registered: ‎12-12-2018
  • Location: United States of America
  • Views: 32
  • Message 23 of 91

Re: low speaker volume on phone calls

2018-12-12, 13:50 PM

For the record, I have gone through the various power cycles / app and cache clearing / resetting / updating recommended by the self-service troubleshooters. The phone came with this issue out of the box, and the issue persists. 

Reply
Options

5 Posts

10-12-2018

United States of America

13 Signins

88 Page Views

  • Posts: 5
  • Registered: ‎10-12-2018
  • Location: United States of America
  • Views: 88
  • Message 24 of 91

Re: low speaker volume on phone calls

2018-12-12, 14:14 PM
Don't hold you breath that this will ever get fixed by Lenovo. This issue has been ongoing for months with multiple users complaining about low speaker volume on calls, but no admission on their part that there is even a problem let alone that they are working on a fix! It's clearly a software issue because the speaker works fine in other applications.
Reply
Options

3 Posts

12-12-2018

United States of America

3 Signins

32 Page Views

  • Posts: 3
  • Registered: ‎12-12-2018
  • Location: United States of America
  • Views: 32
  • Message 25 of 91

Re: low speaker volume on phone calls

2018-12-12, 15:18 PM

That was my assessment, too, but there's a part of me that will try to remain optimistic...I guess it's a good thing for me that most of my communicating is done via other means =)

Reply
Options

2 Posts

12-13-2018

United States of America

3 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎12-13-2018
  • Location: United States of America
  • Views: 35
  • Message 26 of 91

Re: low speaker volume on phone calls

2018-12-13, 6:14 AM

Same to all of this.  Very disappointing that there's not a fix after all this time.  Considering returning the G6 and using a different device.

Reply
Options

2 Posts

12-13-2018

United States of America

3 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎12-13-2018
  • Location: United States of America
  • Views: 35
  • Message 27 of 91

Re: low speaker volume on phone calls

2018-12-13, 6:17 AM

 wrote:

 wrote:

Ditto - it only happens in calls. Please fix! 


Hi colinashley,

 

Thanks for reporting, we appreciate your feedback and we will pass it along. But just to better understand—which device model are we talking about? 

 

Regards,

Swaraj

Moto Support


Is there any update on a fix for this issue?  Thanks for any information!

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 28 of 91

Re: low speaker volume on phone calls

2018-12-19, 13:00 PM

 wrote:

Just got my G6, and lo and behold, same issue: speaker volume for phone calls is whisper quiet. The speaker volume for media (i.e. not phone calls) and alarms is perfectly adequate. When I plug in a headset and use it for a call, the volume is plenty loud, even at a moderate setting. Unfortunately, for me, enabling the hearing aid compatibility mentioned earlier doesn't offser any assistance.

 

As stated by other users, I'm really curious as to why we even have to have this conversation...the G6 is still supposed to be a phone first, right? Shouldn't that be the first thing you all check when doing system testing? When can we expect the fix? Alternatively, who can authorize the handset warranty being maintained after I root the phone and fix it myself?


Hi bcb_ny,

 

We thank you for your feedback, this is unusual. If this is only affecting the Call volume on the speaker, we would like to take a look. Could you please share us a small video showing what you see—with reference to a test Call made via a speaker. This should help us investigate further.

 

If you think the issue is affecting your daily use, please have your device sent to a Repair Center, so that they can further diagnose the device and assist you accordingly.

 

For your other questions—if the phone is tampered or rooted, it would void your device warranty. 


Regards,
Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 29 of 91

Re: low speaker volume on phone calls

2018-12-19, 13:19 PM

 wrote:
Don't hold you breath that this will ever get fixed by Lenovo. This issue has been ongoing for months with multiple users complaining about low speaker volume on calls, but no admission on their part that there is even a problem let alone that they are working on a fix! It's clearly a software issue because the speaker works fine in other applications.

Hi colinashley,

 

We understand your sentiments, as requested earlier please help us with a small video showing what you see—by performing a test call via speaker? We also wanted to know if this intermittent and happens across all the location you have tested with? 

 

Also, requesting all to please update your profile with IMEI number of your Phone and Carrier. Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

2 Posts

12-24-2018

United States of America

6 Signins

21 Page Views

  • Posts: 2
  • Registered: ‎12-24-2018
  • Location: United States of America
  • Views: 21
  • Message 30 of 91

Re: low speaker volume on phone calls

2018-12-24, 21:04 PM

I just recently bought the Moto G6, and I have had great difficulty hearing the other person during phone calls.  Speaker phone is alright, but not great.  Other apps and things have enough volume, but the phone calls do not have enough volume even set at max with the phone pressed tightly to my ear.  Its a very nice phone besides this, but I would like a refund if this issue can't be fixed.  A phone needs to work for its main purpose, and not being able to hear someone for phone calls is something that I can't make due for.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms