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12-04-2017

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  • Message 31 of 91

Re: low speaker volume on phone calls

2018-12-26, 11:49 AM

 wrote:

I just recently bought the Moto G6, and I have had great difficulty hearing the other person during phone calls.  Speaker phone is alright, but not great.  Other apps and things have enough volume, but the phone calls do not have enough volume even set at max with the phone pressed tightly to my ear.  Its a very nice phone besides this, but I would like a refund if this issue can't be fixed.  A phone needs to work for its main purpose, and not being able to hear someone for phone calls is something that I can't make due for.


Hi Eerik21,

 

Thank you for posting, just to narrow down, could you test with Device Help app and let us know how if it that shows any progress? To test > Locate Device Help > Hardware test > receiver > put near your ears and observe.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

12-24-2018

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  • Message 32 of 91

Re: low speaker volume on phone calls

2018-12-29, 3:45 AM

It passed the receiver test.  It sounded loud enough for that.

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12-30-2018

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Re: low speaker volume on phone calls

2018-12-30, 19:43 PM

I can't seem to find the hearing aid setting under accessibility on my moto g6. is it hidden by default or is it not available on all the g6 devices?

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15 Posts

08-21-2018

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Re: low speaker volume on phone calls

2018-12-30, 19:49 PM

 wrote:

I can't seem to find the hearing aid setting under accessibility on my moto g6. is it hidden by default or is it not available on all the g6 devices?


I had the same problem,... it's under Phone Settings and it definitely raises the received call volume making it acceptable for me if not ideal.

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Re: low speaker volume on phone calls

2018-12-30, 20:00 PM

thanks! found it and will give it a try hoping it'll help w/ the low volume issue. Much appreciated for the quick reply

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24 Posts

12-31-2018

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Re: low speaker volume on phone calls

2019-01-01, 0:00 AM

Hey 411 ... this Low speaker volume on regular cell calls even dates back to Moto G3 (XT1540) models!!  Both my wife and I have them and you can barely hear a caller on inbound or outbound calls and the mic is not much better! The XT1540 was I believe the last of the US made Moto phones before Lenovo bought Motorola and further destroyed the company name and product line.

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Re: low speaker volume on phone calls

2019-01-01, 0:32 AM
I don't know what earlier version of Android OS you seem to have, but the latest version 6.0 Marshmellow has NO "Phone Settings menu via its icon". I've launched it 6 times and there is NO MENU! Please explain which verions of Android OS you have or where you think that "hearing aide" setting is, 'cause it ain't on the Blue Phone icon or within that phone calling app when running!
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Re: low speaker volume on phone calls

2019-01-01, 0:35 AM
WHERE did you find "Hearing Aide mode" in Android version 6.0 Marshmellow (highest version offered on the Moto G's.
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Re: low speaker volume on phone calls

2019-01-01, 0:38 AM
Hey pal (Lenovo tech), this "problem" dates back to even the Moto G3 XT1540 models!!! When the (you know what) is Motorola going to fix the problem???? In 2 or 3 more future versions ???
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Re: low speaker volume on phone calls

2019-01-01, 0:39 AM
This has been going on since 2015 with the MotoG3 (XT1540) models!!!
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