Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

6 Posts

09-17-2018

India

6 Signins

36 Page Views

  • Posts: 6
  • Registered: ‎09-17-2018
  • Location: India
  • Views: 36
  • Message 1 of 10

moto g6 lagging

2018-09-17, 8:31 AM

hi,

 

i got the phone a couple of months back and it started lagging without any software update. when i compare it to other phones with an even poor specs, this one does not stand a chance. no issue with the storage. not have i done anything sinister wth the phone. any solution?

 

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 2 of 10

Re: moto g6 lagging

2018-09-17, 8:59 AM

Hi strivedi,

 

Thank you for reporting to us, we would like to learn more. Could you please describe the lagging on your device;

 

  • When did you start noticing this?
  • Can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if you still see the lag you are referring too?
  • Also, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled. This will help us investigate. Make sure that your Motorola Privacy is enabled.

    If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,

Thanks

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

09-17-2018

India

6 Signins

36 Page Views

  • Posts: 6
  • Registered: ‎09-17-2018
  • Location: India
  • Views: 36
  • Message 3 of 10

Re: moto g6 lagging

2018-09-18, 14:38 PM

When did you start noticing this? >>>from the second week or so.

Can we test in Safe Mode to see if this is an app issue? >> does not seem to be an app issue. safe mode did not help either. 

please update your profile with the IMEI number of your phone? >> Done.

 

Is it okay if we look into your apps to determine what is causing the issue? >> yes

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 4 of 10

Re: moto g6 lagging

2018-09-19, 13:23 PM

Hi strivedi,

 

Thank you for updating your profile, we will take a look. In the meantime, could you elaborate on the lag you are facing on your device? How frequently do you see this and when?

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

09-17-2018

India

6 Signins

36 Page Views

  • Posts: 6
  • Registered: ‎09-17-2018
  • Location: India
  • Views: 36
  • Message 5 of 10

Re: moto g6 lagging

2018-09-19, 16:16 PM

Apps take time to open even without any games installed. To an extent even the dial pad does not respond as it should when I dial a number. On pressing a number, I first see a circle around that number which registers the touch. It is that slow.

Reply
Options

5996 Posts

12-04-2017

India

1170 Signins

77328 Page Views

  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 6 of 10

Re: moto g6 lagging

2018-09-20, 15:49 PM

 wrote:

Apps take time to open even without any games installed. To an extent even the dial pad does not respond as it should when I dial a number. On pressing a number, I first see a circle around that number which registers the touch. It is that slow.


Hi strivedi,

 

This is odd, looking at your device IMEI, we see a lot of crashes which is impacting your device performance. Our best bet would be to have your device perform factory data reset without restoring any apps and observe for a while before installing any apps yet. This will make your device start fresh and hopefully resolve the ongoing lag you are seeing with apps.

 

Hope this helps.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Reply
Options

6 Posts

09-17-2018

India

6 Signins

36 Page Views

  • Posts: 6
  • Registered: ‎09-17-2018
  • Location: India
  • Views: 36
  • Message 7 of 10

Re: moto g6 lagging

2018-09-20, 16:21 PM

How do I do the factory reset without restoring any apps?

Reply
Options

41 Posts

09-03-2018

United States of America

85 Signins

1015 Page Views

  • Posts: 41
  • Registered: ‎09-03-2018
  • Location: United States of America
  • Views: 1015
  • Message 8 of 10

Re: moto g6 lagging

2018-09-20, 19:59 PM

Settings > System > Reset > Factory data reset. The phone will take a few minutes to delete installed data and apps, before the home screen boots up.

Reply
Options

6 Posts

09-17-2018

India

6 Signins

36 Page Views

  • Posts: 6
  • Registered: ‎09-17-2018
  • Location: India
  • Views: 36
  • Message 9 of 10

Re: moto g6 lagging

2018-09-26, 11:16 AM

no visible improvement. 

Reply
Options

6 Posts

09-27-2018

United States of America

4 Signins

70 Page Views

  • Posts: 6
  • Registered: ‎09-27-2018
  • Location: United States of America
  • Views: 70
  • Message 10 of 10

Re: moto g6 lagging

2018-09-27, 4:22 AM

Mine is the same way.
I'm coming from the G5 Plus which was snappy with a nice camera
The G6 is sluggish and the camera is terrible

Not sure what happened

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms