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10 Posts

06-14-2018

BR

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Re: moto g6 plus speaker completely off

2018-06-14, 20:30 PM

Hi,

 

Any solution?? I have the same issue and the workaround don't work for me.

 

I bought the phone a 7 days and I need restart every day because the problem.

 

@Motorola, what happened?

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23 Posts

06-14-2018

BR

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Re: moto g6 plus speaker completely off

2018-06-14, 20:37 PM

Joao,

 

Brazilian too right? Try to access "Config. > Acessibilidade > Áudio Mono" and turn it on. As they've spoken here in this thread, it's a workaround. But for me it just reduce the occurence of the "muting speaker" problem.

 

@Motorola,

 

Please help us. Some colleagues of mine who've bought this phone are also having the same problem. This is really frustrating. I use my phone everyday to wake up for work and I have to set both this and my wife phone to be sure I'll wake up. Sometimes mine doesn't work at all... I can't trust my own cellphone, this is unbelievable.

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10 Posts

06-14-2018

BR

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Re: moto g6 plus speaker completely off

2018-06-14, 20:45 PM
Yes,

I,m brazilian too.

I do this, but, for me don't work, only reduce.

I am very frustrated, therefore, I had several Samsung phones and never had chronic problems like this. I moved to Motorola thinking it would be a great experience, but I was disappointed, even more so because of the lack of response from Motorola in this forum.

The first post of this problem is weeks without a conclusive answer.
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23 Posts

06-14-2018

BR

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  • Message 24 of 156

Re: moto g6 plus speaker completely off

2018-06-14, 20:51 PM

Exactly! Actually it's a really good phone, but a phone that can't do a simple thing as having a 100% functional speaker is absolutely unbelievable and frustrating.

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5988 Posts

12-04-2017

IN

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  • Message 25 of 156

Re: moto g6 plus speaker completely off

2018-06-15, 11:06 AM

Hi All,

 

Thank you for all your reports and feedback, could you please enable stereo setting ( Settings > Accessibility > Audio & on-screen text > stereo audio) let us know if you are able to replicate the issue again? If yes, we want to look further into this, if you all can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a bug report regarding this. Bug report will collect information about your current device state;

Go to Settings ->Developer options -> Enable USB debugging > Toggle On

Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.

Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.

Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Regards,

Swaraj

Moto Support

 

 

 
If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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23 Posts

06-14-2018

BR

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  • Message 26 of 156

Re: moto g6 plus speaker completely off

2018-06-15, 14:06 PM

Swaraj,

 

There is not such an option. It's not "Stereo", it's "Mono" in our phones. And like we've said before, when we turn on the Mono Audio option, the problem still occurs, but in fewer times.

 

I'll upload my IMEI into my profile.

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BR

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  • Message 27 of 156

Re: moto g6 plus speaker completely off

2018-06-15, 19:00 PM

 wrote:

Hi All,

 

Thank you for all your reports and feedback, could you please enable stereo setting ( Settings > Accessibility > Audio & on-screen text > stereo audio) let us know if you are able to replicate the issue again? If yes, we want to look further into this, if you all can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a bug report regarding this. Bug report will collect information about your current device state;

Go to Settings ->Developer options -> Enable USB debugging > Toggle On

Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.

Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.

Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Regards,

Swaraj

Moto Support

 

 

 

Hi Swaraj,

 

I configured everything you requested and was able to extract the bug report.

Follow Google Drive link: https://drive.google.com/open?id=1I_rmYD6Mxwv5udpRw_GueFosK_n9Pu1w

 

The problem occurred around 14:30 and 15:10 GMT -3, or at least it was the time when I realized there was no sound.

In my user registry has the IMEI.

Today I had the problem twice, this is very bad situation.

 

Thank you.

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12 Posts

05-25-2018

IT

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  • Message 28 of 156

Re: moto g6 plus speaker completely off

2018-06-16, 17:07 PM

the problem happened to me exactly a few minutes ago, at around 6 pm, here is the link https://drive.google.com/open?id=1lAwaaMkxWv7_pz0TDQc5bAtxLvSYY5H4 

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1 Posts

06-16-2018

AR

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  • Message 29 of 156

Re: moto g6 plus speaker completely off

2018-06-17, 3:31 AM

Hello,

 

Having the same audio issue. I was just browsing and suddenly it went mute. Happened several times since I purchased this phone a few days ago. I'm from Argentina. Tried all fixes in this thread to no avail. I've been reading around and ir appears this issue goes back to G3. Three generations later and we're still in the same place??? Seriously considering getting a refund. 

Bug report:

https://drive.google.com/file/d/1B2o1GCiVmriiMTM8jFGLhjreDXOGuJip/view?usp=drivesdk

 

 

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10 Posts

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BR

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  • Message 30 of 156

Re: moto g6 plus speaker completely off

2018-06-20, 13:14 PM

@Motorola, any solution??

 

Hi, anyone find a solution or workaround more effective?

 

Thanks

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