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9 Posts

11-22-2018

Belgium

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  • Message 1 of 32

not all files are visible to windows when plugged in to USB

2018-11-22, 13:10 PM

When I plug in the G6 in the USB port and switch the connection to "tranfer files" then I can see folders and files in windows,.

But I cannot see all folders and files, for example on the phone there is a subfolder in "download" that contains 2 files, but in windows that subfolder is not visible.

Only the files direct in the "download" folder are visible, not the subfolders.

How can I fix this ?

I tried other usb port, other cables, restarted phone, restarted windows

 

Interesting, when I copy a file from the subfolder on the phone direct to the folder "download" than this file becomes visible to windows.

But the file size is now 0 bytes, while on the phone the size is 5.36 MB

So now its visible, but not the content

How can the file be 0 KB on windows and 5.86 MB on the phone ?

What kind of dark magic is this and how do I break this evil spell ?

 

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6 Posts

11-16-2018

United States of America

50 Signins

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  • Location: United States of America
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Re: not all files are visible to windows when plugged in to USB

2018-12-12, 15:29 PM

I've had something very similar happen on my old Moto G2 and now on my Moto G6 as well.  Fortunately I found a solution somehwere when it originally happened on the G2 and made a note of it.  This has also resolved it on my G6.

 

Disconnect USB cable, go to Settings > Apps > App Info and choose "Show System" Apps from the menu.  Find "External Storage" and press the "storage" link from within that app.  Then Clear Data and Clear Cache.  Do the same thing for the "Media Storage" app and afterwards reboot the phone.  Give it 5 min after full boot up to rebuild media databases and then connect to USB and select MTP.  Should be good to go.

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9 Posts

11-22-2018

Belgium

3 Signins

39 Page Views

  • Posts: 9
  • Registered: ‎11-22-2018
  • Location: Belgium
  • Views: 39
  • Message 2 of 32

Re: not all files are visible to windows when plugged in to USB

2018-11-22, 13:24 PM

more strange things,

when I MOVE a file from the subfolder direct to "download", the file is correctly moved on the phone, but NOT visible in windows

Only when I copy the file it becomes visible, but with size 0 KB

 

This is just crazy I need this fixed soon

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9 Posts

11-22-2018

Belgium

3 Signins

39 Page Views

  • Posts: 9
  • Registered: ‎11-22-2018
  • Location: Belgium
  • Views: 39
  • Message 3 of 32

Re: not all files are visible to windows when plugged in to USB

2018-11-22, 13:35 PM

after moving and copying the files until I got an error "cannot move the file" without further explanation, the folder finally became visible on windows.

So I guess I have to keep moving files until I get an error, and that error then fixes the not-visible bug ?

 

This is not acceptable, if this does not gets fixed i want to return this phone

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Re: not all files are visible to windows when plugged in to USB

2018-11-22, 14:45 PM

Have you tried installing the Motorola  USB drivers?

 

https://support.motorola.com/us/en/drivers

 

HTH :)

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9 Posts

11-22-2018

Belgium

3 Signins

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  • Posts: 9
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  • Message 5 of 32

Re: not all files are visible to windows when plugged in to USB

2018-11-22, 15:05 PM

Thank you I will try them immediate

I did not knew there where drivers....

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24 Posts

12-07-2018

Belgium

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  • Message 6 of 32

Re: not all files are visible to windows when plugged in to USB

2018-12-07, 9:39 AM

Still not working

I also had to make a new account for some reason

 

I need this Fixed ASAP

This is not acceptable I want to return my phone for a phone that works with usb as any other phone

Please help I need to retrieve the log files but cannot on this stupid device

 

 

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Re: not all files are visible to windows when plugged in to USB

2018-12-07, 9:47 AM

I'm just a user like yourself.The fact that you had to make another account makes me think there's something wrong with the Device you are connecting to.Can you try the phone on another Device?

 

Also remove the Moto USB drivers and try these Universal USB drivers that I know work on both my Windows PC and Laptop,

 

http://adbdriver.com/downloads/

 

http://dl.adbdriver.com/upload/adbdriver.zip

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24 Posts

12-07-2018

Belgium

14 Signins

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  • Posts: 24
  • Registered: ‎12-07-2018
  • Location: Belgium
  • Views: 172
  • Message 8 of 32

Re: not all files are visible to windows when plugged in to USB

2018-12-07, 9:58 AM

Hello

the account I was talking about is just the account here on the forum, not on the phone.

 

I was working with the universal drivers and had this problem, then someone recommende using the moto drivers, but still the same problem. This is so frustrating. The files are there I just cannot retrieve them.

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Re: not all files are visible to windows when plugged in to USB

2018-12-07, 10:01 AM

 wrote:

Hello

the account I was talking about is just the account here on the forum, not on the phone.

 

I was working with the universal drivers and had this problem, then someone recommende using the moto drivers, but still the same problem. This is so frustrating. The files are there I just cannot retrieve them.


As per previous post.Can you try the phone in another device?

 

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24 Posts

12-07-2018

Belgium

14 Signins

172 Page Views

  • Posts: 24
  • Registered: ‎12-07-2018
  • Location: Belgium
  • Views: 172
  • Message 10 of 32

Re: not all files are visible to windows when plugged in to USB

2018-12-07, 10:09 AM

I just tried on another computer, same problem

 

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