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not connecting to ethernet

2020-03-17, 17:55 PM

I know there is another post about this and I've searched and searched and cannot find it.


At work we only have wired internet. When I connect my moto g6 to the connection, nothing seems to happen. I've searched settings and can't find anything that says "ethernet". The ethernet symbol "<>" doesn't show up anywhere.


I know the connection works since I've used the exact same wire for my computer. 


Just for those of you who want to know - here is the set up - there is a cat 5 wire plugged into the wall. On the end of that wire I have an ethernet adapter with a USB C connection that plugs into my phone.


Any advice? Does this phone not allow this type of connection? I've heard that Samsung phones don't.


Now sure what else to say. 


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Re:not connecting to ethernet

2020-03-18, 14:14 PM

Hi jewellc,


Thanks for posting. We can't guarantee that the Ethernet cable would work for our phones.


Best regards,
Motorola-Lenovo Support

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