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6 Posts

01-15-2021

India

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oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-15, 6:28 AM

Hi. 

 

I bought oneplus bullets wireless z bass edition and its work with music but couldn't connect with call.

Please help me out of this.

 

Edited: Moved the thread to the correct phone community. –Sunitha

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13049 Posts

03-05-2018

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Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-15, 18:09 PM

Hi SiddheshGuj

 

Can you please try unpairing the Bluetooth device then pair them back again and make sure all permissions are enabled? (Settings > Connected devices > Tap the gear icon next to each Bluetooth names > Forget). 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

01-15-2021

India

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  • Message 3 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-16, 6:20 AM

I did this activity already but the issue remain same. I can heard audio while music and video but noting can be heard during out going and incoming calls.

 

Sharing screen shot. please help

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13049 Posts

03-05-2018

United States of America

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Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-18, 15:35 PM

Hi SiddheshGuj

 

Thanks for trying. Have you tried using different Bluetooth device and see if same behavior will occur? Also, please provide your feedback to the Bluetooth manufacturer, I will look into this further. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

01-15-2021

India

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  • Message 5 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-19, 4:25 AM

My does not support any brand bluetooth headset and my oneplus headset is connecting to any brand/any model phone.

Even Motorola service centre engineer also not identify this issue. I hope at least you can get me out of this issue.  

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13049 Posts

03-05-2018

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Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-19, 14:14 PM

Hi SiddheshGuj

 

Okay. Can you send me a Bluetooth bug report so I can ask this to engineers? Thanks.

 

Bluetooth Bug Report:

1. Go to Settings > About Phone > Tap on Build number 7 times > enter PIN/Password
2. After the above steps Developer options will be enabled. Go into Developer options a. Settings > System > Advanced > Developer Options
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Enable Bluetooth HCI snoop log > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the Bug Report to your personal Google Drive
9. Share the link to the Bug Report via a private message.
10. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.
11. One completed to Settings-> Developer options -> Enable Bluetooth HCI snoop log > Toggle Off

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

01-15-2021

India

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  • Message 7 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-19, 16:39 PM

Nothing happened different, phone just a little bit vibrate and report process has started. For report upload asked for permission. I did allow and the report was uploaded to my google drive in .zip file. 

 

Sharing link:- removed - Privacy - Rich

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13049 Posts

03-05-2018

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  • Message 8 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-01-20, 14:11 PM

Hi SiddheshGuj

 

Thank you for the bug report. I will share it with engineers. I will let you know if I have an update for you. 

 

Best regards,
Rich
Motorola-Lenovo Support



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6 Posts

01-15-2021

India

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  • Message 9 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-02-02, 11:54 AM

Hi, have you got any update or solution?

 

Please let me know if do you have any updates. I m awaiting for your reply. 

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13049 Posts

03-05-2018

United States of America

1252 Signins

170480 Page Views

  • Posts: 13049
  • Registered: ‎03-05-2018
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  • Message 10 of 12

Re:oneplus bullets wireless z not compatible with Moto G6 plus

2021-02-02, 15:38 PM

Hi SiddheshGuj

 

Sorry if I don't have an update for you. We're still working on this. Our engineers have an opened ticket regarding this. I'm asking for the status of it. I will let you know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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